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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 31124
Experience:  Over 15 years of consulting to the IT industry
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have forgotten my password XXXXX do not have a disk

Customer Question

have forgotten my password XXXXX do not have a disk
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is to sign into Windows correct?

Can you tell me which version of windows you are running?

Thank you
Customer: replied 2 years ago.

windows 7

Expert:  Richard replied 2 years ago.
Thank you

When it fails to sign you in Tom, what is the exact message you get?

Customer: replied 2 years ago.

password invalid

Expert:  Richard replied 2 years ago.
Thank you

Can you turn off the computer.

Turn it on and keep tapping F8 until you get to a menu.

If can be tricky, so try a few times.

When you are there, choose Safe Mode with Command Prompt.

This should bring you to a screen you can type in.

Let me know when you are there please.

Customer: replied 2 years ago.

I am using a mac

Expert:  Richard replied 2 years ago.
but you just said Windows 7 Tom.

What operating system is on the computer you have this problem with?

Customer: replied 2 years ago.

windows 7 on paralles 9 on a mac

Expert:  Richard replied 2 years ago.
thanks

To do it this way

Open OS X System Preferences -> Keyboard and make sure Use all F1, F2 etc. keys as standart function keys option is enabled (checked):

Open your Virtual Machine Configuration pane -> Hardware -> Boot order and check "Select boot device on startup".

Start your Virtual Machine and make its window active (click on it).
Press F8 before the Windows screen appears.

this will then bring you to the menu.

Customer: replied 2 years ago.

sorry my problem is i cannot get parallels 9 to open because of the password

Expert:  Richard replied 2 years ago.
Ah ok Tom.

Follow the instructions please on my link below to reset the password.

http://kb.parallels.com/en/577

Let me know the results please

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