hello sir/madamI would like to help you, please let me know when you are ready
I am ready
hi, is it aol? (or Hotmail, or gmail?)
it is bt internet
are you using the computer in question now?
are you using firefox or internet explorer? (your browser)
if you want we can try remote assistance and fix the problem together quickly
can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely.
id is XXXXXXXXX /p>
pw is 7682
can you tell me the id again
there is a problem with connection, is it open now?
(the program should be open)
can you please click here and run it again
it should stay on the screen
id XXXXXXXXX and pw 8764