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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I cannot open any e mails as there is a flag coming up which

Resolved Question:

I cannot open any e mails as there is a flag coming up which says " we are sorry but there appears to be a problem loading the email ............................ Retry
Error 44
Can you help
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

I am ready

XXXXX XXXXXnell :

hi, is it aol? (or Hotmail, or gmail?)

Customer:

it is bt internet

XXXXX XXXXXnell :

are you using the computer in question now?

Customer:

yes

XXXXX XXXXXnell :

are you using firefox or internet explorer? (your browser)

Customer:

internet explorer

XXXXX XXXXXnell :

if you want we can try remote assistance and fix the problem together quickly

Customer:

ok yes

XXXXX XXXXXnell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely.

Customer:

id is XXXXXXXXX /p>

Customer:

pw is 7682

XXXXX XXXXXnell :

can you tell me the id again

Customer: NNN-NN-NNNN/p>
XXXXX XXXXXnell :

there is a problem with connection, is it open now?

XXXXX XXXXXnell :

(the program should be open)

Customer:

no nothing.

XXXXX XXXXXnell :

can you please click here and run it again


XXXXX XXXXXnell :

it should stay on the screen

Customer:

id XXXXXXXXX and pw 8764

Expert:  Jerry Hannell replied 3 years ago.
I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.
Jerry Hannell and 4 other Computer Specialists are ready to help you