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AAATom
AAATom, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 468
Experience:  Working with and on computers of all kinds for 25+ years
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Hi I am using windows 7 and have saved lots of photos and videos

Customer Question

Hi I am using windows 7 and have saved lots of photos and videos into a folder on my laptop (a packard bell ) I am now trying to save these on to a memory stick or SD card -but the videos won't play. The photos are fine. I'v'e tried dragging the folder across, dragging a video individually across, saving and pasting a folder and saving and pasting individually but I keep getting an error message when I try to play the video from the memory stick saying windows media player can't find the file. It plays fine when it is on my laptop. If I then move it back to a different folder on my laptop it also plays fine - it seems to be not copying all the content across to the memory stick. Any ideas how I can fix it please?
Submitted: 3 years ago.
Category: Computer
Expert:  AAATom replied 3 years ago.

AAATom :

Hello and welcome to JustAnswer!

I would like to help you get the Windows Media Player play videos from memory stick.

Can you, please, tell me how do you start playing the videos that are on the memory stick?
Do you try to play them from Windows Media Player or by double-clicking the file in Windows Explorer?

Thank you,
Tom

Customer: Hi Tom
AAATom :

Hello!

Customer: I'm just double clicking the file as I would when it it in the original folder, I think it is trying to play it in media player as I get an error message "windows media player cannot find the file. If you are trying to play, burn or sync an item that is in your library the item might point to a file that has been moved, renamed or deleted"
AAATom :

OK, thank you!
The Media Player seems to be looking in the media library for the file.
Please give me a minute to check it out.

AAATom :

OK, it is possible that the medial library got corrupted.

AAATom :

*media library

AAATom :

To rebuild it you need to have administrator privileges - do you have administrator rights?

Customer: It's my computer so I guess so but not sure what that means?
AAATom :

OK, I will give you the instructions and we will see if it passes or not.

Customer: Ok thanks
AAATom :

You are welcome!
Before that, can you tell me do you have a large media library built with Media Player?

Customer: Not that large I don't think. Quite a lot of photos and some videos but all under 30 seconds, no films or TV series etc
AAATom :

OK, thank you:
Did you put a lot of effort in building it?

Customer: Yes it's got a lot of memories in the photos and lots of videos I need for work
AAATom :

I see.
Actually, we can try one simple thing before going to rebuilding media library.

AAATom :

If you already tried that let me know:

AAATom :

Drag the video file form the memory stick into Media Player.

AAATom :

Then try to play it.

AAATom :

That is, try to play it from Media Player.

Customer: It comes up with "several items from the following location have failed to play E:\ do you want to remove files that cannot be found in that location from the library?"
AAATom :

Hm, is E the memory stick?

Customer: Yes it is
AAATom :

I see.
Please give me a minute to test something.

AAATom :

Please right-click on the file in Media Player and select Open file location.

AAATom :

That should give you the memory stick location if it can find the file.

AAATom :

Please do the above for the file you just dragged into Media Player.

AAATom :

The above is just a test to see if Media Player can actually find the file it complains about..

Customer: Sorry took me a minute to find the tight one. It takes me back into the original folder on my laptop
AAATom :

No problems, thank you.Ah, yes, thank you.

AAATom :

When copying the files to memory stick, do you actually copy them or move them?

Customer: I tried both and got the same error message
AAATom :

I see.

AAATom :

This does seem as corrupted library but let us try one more thing.

Customer: I just tried to sync it across from media player to drive E and it came up with the same message again
AAATom :

Yes, let us try to add the memory stick to the list of folders for the Media Player.

AAATom :

Please give me a minute to compile instructions.

Customer: ok thanks
AAATom :

You are welcome.

Please do the following:
1. Click Start, then Computer
2. In the left pane under Libraries right click on Videos then click Properties
3. Click on "Include folder ..." button
4. Browse to the folder on memory stick where you have copied the files and select it
5. Click on "Include folder" button, then on OK button

Customer: the individual file isn't in there if i do that, the folder is there but if I click on include it says "this folder can't be included because it is on a removable device "
AAATom :

I see.
Please give me a minute to check this out.

AAATom :

At one moment I thought Media Player might have problems with removable storage but it seems to be OK (apart from not allowing to set it as a location for media files).
Please try to open the file on memory stick from Media Player File menu:
Press Alt key on keyboard and from the menu that appears choose File / Open, then locate the file on memory stick.

AAATom :

That is File, then Open ...

Customer: Am I just pressing the Alt key on its own? Nothing seems to happen?
AAATom :

Just press and release it ("type").

AAATom :

Or press Alt+F

AAATom :

Or Ctrl+O

AAATom :

Yes, I should have thought of that earlier - Ctrl+O will open the File Open dialog.

Customer: That worked I found the file on E but got the same media player error message
AAATom :

Hm, that looks like a corrupted library.
Just to confirm that (please bear with me):
Rename the file on the memory stick (simple name like "test") and try to open it.

Customer: no worries sorry to be such a pain! I renamed it but it won't play and got the same message
AAATom :

OK, thank you.
Well, the only idea I have left is to try to rebuild the media library.

AAATom :

Please give me aminute to compile the instructions.

AAATom :

OK, let us rebuild the media library then:

1. Close Windows Media Player

2. Click on Start, then Control Panel, then All Control Panel Items, then Administrative Tools, then double-click Services.
Locate “Windows Media Player Network Sharing Service”, right-click on it and select "Stop".
Do not close the Services window.

3. In Windows Explorer go to “C:\Users\<your-username>\AppData\Local\Microsoft\Media Player.
Then locate files named CurrentDatabase_***.wmdb and LocalMLS_*.wmdb - delete them.

4. Go back to Services window, right-click on “Windows Media Player Network Sharing Service” and select "Start".

5. Open Windows Media Player and let it rebuild the database.

Customer: I can't find windows explorer?
AAATom :

Oh, sorry, that is any of the windows where you can browse for files.

Customer: On the internet do you mean?
AAATom :

No, on the PC.
Like Start / Computer.

AAATom :

Please click on Start then Computer.

AAATom :

Then locate the "Local Dick (C:)"

AAATom :

and double-click it.

AAATom :

Then open Users folder, then look for a folder with your user-name and open it.

AAATom :

Then open following folders, each within the previous one:


AppData
Local
Microsoft
Media Player

Customer: I don't seem to have an app data folder, is there anything between my user name and app data?
AAATom :

It is likely hidden - you can still access it by clicking in the address bar (above all things in the window) and typing "AppData".

AAATom :

Like this:

AppData
Full Size Image

Customer: If I type my user name and then appData it says not found, but there is an app data folder in the administrator folder can I use that?
AAATom :

Hm, no, you should use "your" AppData folder.

Customer: Only it doesn't have Microsoft in it, only como do, google or torch
AAATom :

Try opening your username folder and then typing AppData.

Customer: Got it! Sorry I'm now in microsoft\ media player
AAATom :

OK, great!

AAATom :

Look for CurrentDatabase_***.wmdb and LocalMLS_*.wmdb

Customer: ive got CurrentDatabase_372 and LocalMLS_0 1 2 3 and 4
AAATom :

There can be more than one such file

AAATom :

Yes, that are the files - delete them

Customer: just highlight and delete so they go to the recycle bin?
AAATom :

Yes

Customer: When I try to delete it says "the action can't be completed because the file is open in BlackBerry Link helper. Close the file and try again " I used bb link helper to move the files earlier but I've closed it down now
AAATom :

Hm, it might be that it is still open.

Customer: it's let me delete all the local ones
AAATom :

I am not sure I follow you ...

Customer: it won't let me delete CurrentDatabase_372 as it says it's open in bb link but it let me delete All the LocalMLS_ files
AAATom :

Hm, it is strange that any other application holds Media Player library open ...

AAATom :

It is possible that Blackberry application is still open (hidden)

Customer: I reopened it and closed it again! is there a way I can check if it's open anywhere else?
AAATom :

Yes, but it is not that simple.

AAATom :

The Blackberry application is still holding it open so it is still active.

AAATom :

This might be the source of the problem ...

AAATom :

Can you, please, check if the size of the file you copied to memory stick is the same as the file size on the hard disk?

AAATom :

Keep open the window wit the above files.

AAATom :

*With

AAATom :

That is with CurrentDatabase_372.wmdb

Customer: Yes they're both showing 29MB
AAATom :

OK, I thought that a link was copied instead (you said it is "BlackBerry Link helper").

AAATom :

Let's get back to the wmdb file.

AAATom :

We have to close Balckberry application

Customer: is there an easy way to do that if it's hidden?
AAATom :

We can do that from Task Manager.

AAATom :

Please right-click on taskbar and select "Start task Manager"

Customer: Ok done
AAATom :

OK, click on Applications tab and look for anything that has "Blackberry" in the name"

AAATom :

If nothing there, click on Processes tab and look there.

Customer: theres a couple in processes shall I click "end process"?
AAATom :

More than one "Blackberry" prcess?

Customer: there is one "BlakcberryLink.AutoUpdate.exe*32" and another "BlackberryLink.Helper.exe*32"
AAATom :

OK, thank you.
Try to end the "BlackberryLink.Helper" process first.

AAATom :

Then try to delete the file CurrentDatabase_372.wmdb file.

Customer: yay it's gone!!!
AAATom :

OK, great!

AAATom :

Now, go back to Services window, right-click on “Windows Media Player Network Sharing Service” and select "Start".

Customer: I did that, got a green moving panel and now it says "started" under status
AAATom :

OK, good.
Please start Media Player now.

AAATom :

It will start rebuilding the library. It may take some time depending on how many files you have.

Customer: It was empty but things are appearing now
AAATom :

Yes, that is good.

Customer: it says update conplete
AAATom :

OK. good.

AAATom :

Please close the Media Player and reopen it.

AAATom :

Then use Ctrl+O to open the file from memory stick.

Customer: it plays!
AAATom :

Great!

AAATom :

I am glad we did it!

AAATom :

Please check if all the files in the library are there.

Customer: On the memory stick? They seem to be!
Customer: You're amazing thank you!!!
AAATom :

I meant the pictures you mentioned earlier.

AAATom :

You are welcome!

AAATom :

If you find my advice helpful I would appreciate it very much if you could take a minute and rate my service.
If by any chance rating is disabled please reload (refresh) the page, that should enable the rating. Thank you.

Customer: I definitely will do. Thank you so much for your help and patience!
AAATom :

You are welcome!
I am glad I could help!

Customer: I couldn't have done that without your help. I really appreciate it. Have a great evening!
AAATom :

Have a great evening you too!

Customer: Thank you I will now!
AAATom and other Computer Specialists are ready to help you
Expert:  AAATom replied 3 years ago.
Thank you for excellent rating and bonus, Nikki!
I appreciate it very much!