did as suggested. now charger is connected to computer and ereader.
message says connected and charged.. have opened it and front page
says still 'downloading' what shall I do next?
still no joy. have repeated process twice more, even tied typing a message
on my pad to my computer library asking for books to be transferred.
Have just checked on my computer , my books are still on the library
but I still cannot access them. pad still seems to be jammed in down-loading phase. thinking of sending pad back, what do you suggest?