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Ask Ansh P. Your Own Question
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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Ansh P. is online now

Ansh P @hotmail.co.uk

Resolved Question:

Ansh P @hotmail.co.uk
Submitted: 3 years ago.
Category: Computer
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Please let me know when you are ready to chat.

Customer:

lets do it

Ansh P. :

Thanks

Ansh P. :

Are you online now?

Customer:

yes

Ansh P. :

Thanks, XXXXX XXXXX tried setting it as pop?

Customer:

yes,on the iPad settings email section it gave me the option prior to verifying the account which failed.

Ansh P. :

Try again, go to settings > mail, contacts and calendar

Customer:

the current error message is "Cannot get email - the connection to the server failed

Ansh P. :

Its fine, please go to above location

Customer:

sorry,I,m there now

Ansh P. :

Thanks, XXXXX XXXXX any other email accounts already?

Customer:

yes,a new iCloud account plus a outlook .com account

Ansh P. :

Ok thanks

Ansh P. :

Please give me a minute

Customer:

OK

Ansh P. :

click add account

Customer:

Done

Ansh P. :

click other

Customer:

done

Ansh P. :

click add mail account

Ansh P. :

type your name, password XXXXX and click next

Customer:

done,

Ansh P. :

select pop

Customer:

what should i put in the description

Ansh P. :

Desc can be anything

Customer:

OK do i now click next

Ansh P. :

yes

Customer:

it went to verifying then shows "Cannot get mail"

Ansh P. :

Did you used the latest password?

Customer:

the user name or password XXXXX "imap-mail.outlook.com is incorrect

Ansh P. :

Ok

Customer:

yes i used the new reset password XXXXX i cannot remember the old one last used over 3 years ago

Ansh P. :

Are you on a screen with imap and pop as header?

Customer:

do you mean on the iPad ? if so no i have a darkened screen with the error message showing

Ansh P. :

yes

Ansh P. :

Close the error

Customer:

ok i now have a new page which gives the option of imap or pop

Customer:

the incoming mail server host name shows imap-mail.outlook.com

Ansh P. :

choose pop

Customer:

then save ?

Ansh P. :

no

Ansh P. :

for incoming host choose pop3.live.com

Ansh P. :

outgoing host smtp.live.com

Customer:

OK done

Ansh P. :

now save it and check

Customer:

error cannot get mail the user name or password XXXXX "pop3.live.com is incorrect

Ansh P. :

Can you reset the password XXXXX more?

Customer:

after verifying error "cannot connect using SSL Do you want to try setting up the account with ssl ? yes/no

Ansh P. :

yes

Customer:

Verifying still

Ansh P. :

ok

Customer:

error "the POP server smpt.live.com iOS not responding.Check your network connection and that you entered the correct information in the incoming mail server field.

Ansh P. :

You typed it wrong

Ansh P. :

Its smtp.live.com

Ansh P. :

Correct the spelling pls

Ansh P. :

And its the outgoing server

Ansh P. :

incoming is pop3.live.com

Customer:

Sorry, i have corrected to smtp etc and have cannot connect using SSL DO YOU want to try without SSL yes/no

Ansh P. :

yes

Customer:

Verifying

Ansh P. :

ok

Customer:

The POP server smtp.live.com is not responding.Check your network connection and that you entered the correct information in the Incoming server field"

Ansh P. :

What is host for incoming and what is for outgoing??

Customer:

incoming - smtp.live.com, Outgoing - pop3.live.com, Ihave reentered the password XXXXX got This account may not be able to send or receive emails.Are you sure you want to save ? yes/no

Ansh P. :

You again reentered it wrong

Customer:

edit/save

Customer:

which

Ansh P. :

edit

Customer:

Done

Ansh P. :

outgoing - smtp.live.com, incoming - pop3.live.com

Customer:

thats what is there is the comma after smtp.live.com included

Ansh P. :

What is the incoming server pop3.live.com or smtp.live.com

Customer:

Ihave got my incoming host and outgoing host mixed up,noo

Ansh P. :

That's what I am trying to cross check

Ansh P. :

pop3 is incoming

Ansh P. :

and smtp is outgoing

Customer:

incoming is now pop3.live.com,outgoing smtp.live .com

Ansh P. :

good

Ansh P. :

test it out

Customer:

click save

Customer:

click save ??

Ansh P. :

yes

Customer:

The page has gone back to mail,contacts,calendars

Ansh P. :

good

Ansh P. :

now test, if it works

Customer:

i tried opening my hotmail account and get "cannot get mail" the connection to the server failed

Ansh P. :

Oh no, can you restart ipad once

Customer:

done if i click inbox the same message appears

Ansh P. :

go back to settings, mail, contacts calendar

Customer:

yes done

Ansh P. :

click on the hotmail account set earlier and review the settings once

Customer:

the first line Account is empty,name - Phillip Wade/,email [email protected] /description - hotmail.co uk/incoming host - pop3.live.com username [email protected]/password XXXXX - smtp.live.com

Ansh P. :

Are you talking to me from a computer now?

Customer:

yes my desktop

Ansh P. :

Can you try to login to hotmail via this computer?

Customer:

yes,but we are chatting from my hotmail.co.uk email account on the desktop,my old iPad doesn't connect to emails now either

Ansh P. :

So in desktop it works?

Customer:

correct

Ansh P. :

Strange, can you delete the hotmail we set in ipad

Customer:

done

Ansh P. :

now go to that mail contact calendar in settings

Customer:

in accounts i now have 2 x iCloud mail and 2 x outlook.com mail

Ansh P. :

delete the outlook one causing issue

Customer:

i have deleted both the outlook .com accounts and have just the 2 x iCloud

Customer:

the outlook accounts were duplicated

Ansh P. :

do you use the cloud accounts as well?

Customer:

no,i only set it up today to open iCloud as it wouldn't let me use my hotmail account as a referral mail

Ansh P. :

Delete them all

Customer:

OK,It won't let me delete the lone iCloud account,it takes me to iCloud accounting information page

Ansh P. :

no issues, click add account

Customer:

and select outlook

Ansh P. :

yes

Customer:

done ,i have entered the email address and password,/description - Outlook,when i select save i go to outlook page with mail/contacts/calendars/reminders

Ansh P. :

yes

Customer:

it is now saying that the correct password XXXXX XXXXX enter it but it's not accepted,yes i am using the new reset password XXXXX this pm

Ansh P. :

Try to reset it again, let me give you the link

Customer:

have changed password,new password XXXXX to work

Customer:

add account ?

Ansh P. :

yes

Customer:

have added new account, have outlook page with account name [email protected] what do i do now ?

Ansh P. :

Did it go through smoothly without error?

Customer:

yes,i have tried to open the hotmail account but i get the iCloud account instead

Ansh P. :

go to home page and click on mail icon

Customer:

Ansh, forget the previous message i have found and opened the hotmail account with success.

Ansh P. :

That's great news :)

Customer:

You got me there in the end,thanks

Ansh P. :

2 hours of work finally paid off!

Ansh P. :

Glad to help. :) If you are unable to rate me below, please do let me know.

Ansh P. :

I will convert this chat to Q&A mode so that you can rate me.

Customer:

I can't get to the rating line

Ansh P. :

Let me convert this page.

Ansh P. and 3 other Computer Specialists are ready to help you
Expert:  Ansh P. replied 3 years ago.
Thanks Phil. I think you should be able to rate me now.

Have a great day!