Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Please let me know when you are ready to chat.
lets do it
Are you online now?
Thanks, XXXXX XXXXX tried setting it as pop?
yes,on the iPad settings email section it gave me the option prior to verifying the account which failed.
Try again, go to settings > mail, contacts and calendar
the current error message is "Cannot get email - the connection to the server failed
Its fine, please go to above location
sorry,I,m there now
Thanks, XXXXX XXXXX any other email accounts already?
yes,a new iCloud account plus a outlook .com account
Please give me a minute
click add account
click add mail account
type your name, password XXXXX and click next
what should i put in the description
Desc can be anything
OK do i now click next
it went to verifying then shows "Cannot get mail"
Did you used the latest password?
the user name or password XXXXX "imap-mail.outlook.com is incorrect
yes i used the new reset password XXXXX i cannot remember the old one last used over 3 years ago
Are you on a screen with imap and pop as header?
do you mean on the iPad ? if so no i have a darkened screen with the error message showing
Close the error
ok i now have a new page which gives the option of imap or pop
the incoming mail server host name shows imap-mail.outlook.com
then save ?
for incoming host choose pop3.live.com
outgoing host smtp.live.com
now save it and check
error cannot get mail the user name or password XXXXX "pop3.live.com is incorrect
Can you reset the password XXXXX more?
after verifying error "cannot connect using SSL Do you want to try setting up the account with ssl ? yes/no
error "the POP server smpt.live.com iOS not responding.Check your network connection and that you entered the correct information in the incoming mail server field.
You typed it wrong
Correct the spelling pls
And its the outgoing server
incoming is pop3.live.com
Sorry, i have corrected to smtp etc and have cannot connect using SSL DO YOU want to try without SSL yes/no
The POP server smtp.live.com is not responding.Check your network connection and that you entered the correct information in the Incoming server field"
What is host for incoming and what is for outgoing??
incoming - smtp.live.com, Outgoing - pop3.live.com, Ihave reentered the password XXXXX got This account may not be able to send or receive emails.Are you sure you want to save ? yes/no
You again reentered it wrong
outgoing - smtp.live.com, incoming - pop3.live.com
thats what is there is the comma after smtp.live.com included
What is the incoming server pop3.live.com or smtp.live.com
Ihave got my incoming host and outgoing host mixed up,noo
That's what I am trying to cross check
pop3 is incoming
and smtp is outgoing
incoming is now pop3.live.com,outgoing smtp.live .com
test it out
click save ??
The page has gone back to mail,contacts,calendars
now test, if it works
i tried opening my hotmail account and get "cannot get mail" the connection to the server failed
Oh no, can you restart ipad once
done if i click inbox the same message appears
go back to settings, mail, contacts calendar
click on the hotmail account set earlier and review the settings once
the first line Account is empty,name - Phillip Wade/,email [email protected][email protected]
Are you talking to me from a computer now?
yes my desktop
Can you try to login to hotmail via this computer?
yes,but we are chatting from my hotmail.co.uk email account on the desktop,my old iPad doesn't connect to emails now either
So in desktop it works?
Strange, can you delete the hotmail we set in ipad
now go to that mail contact calendar in settings
in accounts i now have 2 x iCloud mail and 2 x outlook.com mail
delete the outlook one causing issue
i have deleted both the outlook .com accounts and have just the 2 x iCloud
the outlook accounts were duplicated
do you use the cloud accounts as well?
no,i only set it up today to open iCloud as it wouldn't let me use my hotmail account as a referral mail
Delete them all
OK,It won't let me delete the lone iCloud account,it takes me to iCloud accounting information page
no issues, click add account
and select outlook
done ,i have entered the email address and password,/description - Outlook,when i select save i go to outlook page with mail/contacts/calendars/reminders
it is now saying that the correct password XXXXX XXXXX enter it but it's not accepted,yes i am using the new reset password XXXXX this pm
Try to reset it again, let me give you the link
have changed password,new password XXXXX to work
add account ?
have added new account, have outlook page with account name [email protected]
Did it go through smoothly without error?
yes,i have tried to open the hotmail account but i get the iCloud account instead
go to home page and click on mail icon
Ansh, forget the previous message i have found and opened the hotmail account with success.
That's great news :)
You got me there in the end,thanks
2 hours of work finally paid off!
Glad to help. :) If you are unable to rate me below, please do let me know.
I will convert this chat to Q&A mode so that you can rate me.
I can't get to the rating line
Let me convert this page.