If you have a leather case on your Kindle; Please remove it before performing the steps below.
Please press and hold down the power button for 25-30 seconds until the Kindle restarts or asks for Shutdown. If it asks for Shutdown then please shut down the device and power it back on. Try again
If that does not work, then please respond back and let me know so I can continue to troubleshoot.
Hi Josh, a screen message came up after a few seconds with the ff options:
cancel, restart, screen off
which one do I choose - there's no 'shut-off' option
ok, it's restarting. What do I do next, please?
That seems to work. Does this general rule apply - restart, when things go wrong?
Thanks a lot,Josh.