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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My favourites have vanished

Customer Question

My favourites have vanished
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Hello Joan! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you mean favourites in Internet Explorer, or another program?

Do you have windows xp, vista, or 7, or 8?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

Google Windows 7 Yes

Expert:  Viet - Computer Tech replied 3 years ago.

Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=3a1da85a-b302-43c5-99b6-a1e0d36ac0a8

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.

 

If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/mftdl95

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

, then join session, and allow the Elsinore / ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,

 

  1. If it still does not join / connect, please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download and run the file join.me when it prompts or shows (usually at the bottom)
    (Close / cancel any trial window if prompted)
  3. If prompted, click on "share".
  4. Then tell me the 9 digit numbers that it will show in the join.me program.
  5. Do not close the join.me program.

 

We've been communicating, but it looks like you are not there any more; when you are available, please reply back at the box below to continue. Thank you,