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Hello Joan! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you mean favourites in Internet Explorer, or another program?Do you have windows xp, vista, or 7, or 8?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Google Windows 7 Yes
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:http://18.104.22.168:8040/?Session=3a1da85a-b302-43c5-99b6-a1e0d36ac0a8Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.
If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?Or go to the shorter website below in Internet Explorer:http://tinyurl.com/mftdl95Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, then join session, and allow the Elsinore / ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,
We've been communicating, but it looks like you are not there any more; when you are available, please reply back at the box below to continue. Thank you,