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adamd-mod
adamd-mod, Computer Enthusiast
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Hi I was hoping you could help me. When I try to connect to

Customer Question

Hi I was hoping you could help me. When I try to connect to the wifi it says I have limited access and cannot go online. Thank you
Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.

arsufi2002 :

Hi,

arsufi2002 :

My name is***** look forward to assisting you today with your question and providing the best answer possible

arsufi2002 :

By the way, when did this issue began?

JACUSTOMER-5hs0vefn- :

last week

arsufi2002 :

ok

arsufi2002 :

Does other wireless devices works fine?

JACUSTOMER-5hs0vefn- :

Don't have any other wireless devices

arsufi2002 :

How you are chatting now?

JACUSTOMER-5hs0vefn- :

Hi can you help me

arsufi2002 :

yes, please answer me

arsufi2002 :

Because i want to check if internet is availabale on router

JACUSTOMER-5hs0vefn- :

Yes the internet works fine on other computers, ipads

arsufi2002 :

Thanks, ***** ***** i want to know

JACUSTOMER-5hs0vefn- :

Ok

arsufi2002 :

Hope those devices uses same router for accessing internet

arsufi2002 :

right ?

JACUSTOMER-5hs0vefn- :

Right

arsufi2002 :

Is this chat system connects to same router? (I need to know the ip)

JACUSTOMER-5hs0vefn- :

Yes. I'm on my ipad. How do I get ip

arsufi2002 :

ok,

arsufi2002 :

Please do this on system which has issue

arsufi2002 :

Make sure its connected to wireless router

arsufi2002 :

1: Open Command Prompt (Click Start > on search programs and files type cmd press enter key)

arsufi2002 :

2: On command prompt window, type ipconfig/all press enter key

arsufi2002 :

3: Now share the ip address that shows there

arsufi2002 :

Please reply if you have any trouble performing above procedure

JACUSTOMER-5hs0vefn- :

hi can't find ip address

arsufi2002 :

(You know generally Limited Access message comes when system doesn't have proper IP Address)

arsufi2002 :

Hope you know it when i say ip address

arsufi2002 :

am i right?

JACUSTOMER-5hs0vefn- :

How do I get proper IP address. I've had this laptop for 4 years and I've had no problems until now

arsufi2002 :

Please try this

arsufi2002 :

1: Open Device Manager

arsufi2002 :

(Click Start > on search programs and files type devmgmt.msc press enter key )

arsufi2002 :

2: On Device Manager windows, Open Network Adapters

arsufi2002 :

Under Network Adapters you can find wireless adapter

arsufi2002 :

Now, what we want to do is to remove network adapter from there

JACUSTOMER-5hs0vefn- :

Ok

arsufi2002 :

For that, right click wireless Adapter > click uninstall

arsufi2002 :

Don't check this box "Delete driver software for this device"

arsufi2002 :

Click OK

arsufi2002 :

This removes wireless adapter from Network adapter section

arsufi2002 :

Tell me when its done

JACUSTOMER-5hs0vefn- :

There are a few different wireless adapters

arsufi2002 :

Please tell the names so that i could tell what all you need to remove

JACUSTOMER-5hs0vefn- :

Atheros Ar9285 wireless network adapter. Atheros ar9285 wireless network adapter-panda ndis Im filter minimport v1.6.0.44. Huawei mobile connect-network adapter-panda ndis Im filter miniport v1.6.44. Microsoft virtual wifi miniport adapter. Wan mini port (ip)- panda ndis I'm filter mini port v1.6.0.44

arsufi2002 :

Right click Atheros Ar9285 wireless network adapter > click Uninstall

arsufi2002 :

Don't check this box "Delete driver software for this device"

arsufi2002 :

Then delete

arsufi2002 :

Atheros ar9285 wireless network adapter-panda ndis Im filter minimport v1.6.0.44 (follow same procedure)

JACUSTOMER-5hs0vefn- :

Tried to uninstall but it says cannot uninstall because it's descendants refused the request

arsufi2002 :

Sorry what, is it Atheros Ar9285 wireless network adapter or filter mini port

JACUSTOMER-5hs0vefn- :

Atheros

arsufi2002 :

Can you please uninstall the atheros wireless driver from windows programs and features section

JACUSTOMER-5hs0vefn- :

there is no atheros wireless driver in windows program's and features

arsufi2002 :

Tell me the wireless router model?

JACUSTOMER-5hs0vefn- :

3mobilewifi-9829

arsufi2002 :

ok

arsufi2002 :

Do this

arsufi2002 :

1: Click Start > on search programs and files type services.msc press enter key

arsufi2002 :

2: Find dhcp client service from the list of services

arsufi2002 :

3: check status of that service (running or stop state)

JACUSTOMER-5hs0vefn- :

It says started

arsufi2002 :

Ok, please right click dhcp client > click restart

JACUSTOMER-5hs0vefn- :

Ok

arsufi2002 :

Now, please disconnect wireless connection

arsufi2002 :

Then reconnect

arsufi2002 :

After that, Click Start > on search programs and files type ncpa.cpl press enter key

arsufi2002 :

This opens Network Connections window

JACUSTOMER-5hs0vefn- :

How do I reconnect

arsufi2002 :

ok

arsufi2002 :

Follow this

arsufi2002 :

Click Start > on search programs and files type services.msc press enter key

arsufi2002 :

sorry

arsufi2002 :

Click Start > on search programs and files type ncpa.cpl press enter key

arsufi2002 :

This opens Network Connections window

arsufi2002 :

Do you see a connection named "Wireless Network Connection"

JACUSTOMER-5hs0vefn- :

There are 2.

arsufi2002 :

If you inspect just under it, it shows the adapter name

JACUSTOMER-5hs0vefn- :

Ok

arsufi2002 :

Select one which is Atheros

arsufi2002 :

Right click it > Click Connect/Disconnect

JACUSTOMER-5hs0vefn- :

Done

arsufi2002 :

Now it shows your wireless network which is on range

arsufi2002 :

Click on it to connect

JACUSTOMER-5hs0vefn- :

It says this computer currently has limited connectivity

arsufi2002 :

ok

arsufi2002 :

Now again Right click atheros wireless network connection > Click Status

arsufi2002 :

Click on details button

arsufi2002 :

Now tell me the ip address (ipv4) that shows there

JACUSTOMER-5hs0vefn- :

It's blank

arsufi2002 :

You told me there is two wireless network connections, which one is the second one

arsufi2002 :

i mean the adapter used

JACUSTOMER-5hs0vefn- :

microsoft virtual wifi mini port adapter

arsufi2002 :

ok

arsufi2002 :

I am just wondering why you can't access status option in wireless network connection

JACUSTOMER-5hs0vefn- :

The adapter I use is atheros AR9285 wireless network adapter

arsufi2002 :

By the way, is it grayed out

arsufi2002 :

Ok want you to right click wireless network connection which uses atheros AR9285 wireless network adapter > click status button

JACUSTOMER-5hs0vefn- :

I can access the status but when I go into details there is no adapter or anything

arsufi2002 :

i see

arsufi2002 :

Then click properties instead of status

JACUSTOMER-5hs0vefn- :

Ok

arsufi2002 :

Double click Interent Protocol version 4

arsufi2002 :

Interent Protocol version 4 (ipv4)

JACUSTOMER-5hs0vefn- :

Ok

arsufi2002 :

Click Use the following ip address

arsufi2002 :

and type these address on it

arsufi2002 :

IP address : 192.168.1.35

arsufi2002 :

Subnet mask : 255.255.255.0

JACUSTOMER-5hs0vefn- :

I don't see use the following ip address

arsufi2002 :

Have you double clicked Interent Protocol version 4 (ipv4)

JACUSTOMER-5hs0vefn- :

Yes but nothing happens

arsufi2002 :

It should open, do this way

arsufi2002 :

click Interent Protocol version 4 (ipv4)

arsufi2002 :

Then click properties button just under it

JACUSTOMER-5hs0vefn- :

There is no properties under it. It just says install

arsufi2002 :

Click Install

arsufi2002 :

(Hope you have selected the right adapter atheros)

arsufi2002 :

Once installed, you can take the properties of Interent Protocol version 4 ipv4

JACUSTOMER-5hs0vefn- :

It says click network feature you want to install client, service or protocol

arsufi2002 :

Is it checked Interent Protocol version 4 ipv4

JACUSTOMER-5hs0vefn- :

Yes

arsufi2002 :

That means its already installed

JACUSTOMER-5hs0vefn- :

Ok

arsufi2002 :

It seems this profile has no administrative privilege

arsufi2002 :

Is that correct

JACUSTOMER-5hs0vefn- :

What can I do now

arsufi2002 :

Open Command prompt

JACUSTOMER-5hs0vefn- :

I don't know

JACUSTOMER-5hs0vefn- :

Ok

arsufi2002 :

Lets check that (that's why you are not able to take properties of tcp ipv4)

arsufi2002 :

Opened?

JACUSTOMER-5hs0vefn- :

Yes

arsufi2002 :

what does it shows after c:\users\

arsufi2002 :

i mean command prompt window

JACUSTOMER-5hs0vefn- :

Jedward.

arsufi2002 :

ok type net user jedward

arsufi2002 :

press enter key

JACUSTOMER-5hs0vefn- :

ok

arsufi2002 :

Tell me what all groups shows on Local Group Memberships

JACUSTOMER-5hs0vefn- :

Administrators. Homeusers

arsufi2002 :

ok

arsufi2002 :

It shows you are member of administrator

JACUSTOMER-5hs0vefn- :

Ok

arsufi2002 :

Click Start > control panel > User Accounts

JACUSTOMER-5hs0vefn- :

Ok

arsufi2002 :

Change user account control settings

arsufi2002 :

Pull down the bar to never notify option

JACUSTOMER-5hs0vefn- :

Is that parental controls

arsufi2002 :

No user accounts

JACUSTOMER-5hs0vefn- :

Oh yea

arsufi2002 :

Change user account control settings

arsufi2002 :

Pull down the bar to never notify option

JACUSTOMER-5hs0vefn- :

Done

arsufi2002 :

Now check if you can take Properties of Interent Protocol Version 4 (ipv4)

arsufi2002 :

(If you can't, please close Network connection window then reopen once again and take IPV4 properties window)

arsufi2002 :

Any trouble

JACUSTOMER-5hs0vefn- :

yes I can't get properties for ipv

arsufi2002 :

Now type these address

arsufi2002 :

IP Address : 192.168.1.35

arsufi2002 :

Subnet mask: 255.255.255.0

arsufi2002 :

default gateway: 192.168.1.1

arsufi2002 :

preferred dns : 8.8.8.8

arsufi2002 :

Click OK Again OK then close

arsufi2002 :

tell me when its done

JACUSTOMER-5hs0vefn- :

when I click on ipv4 nothing happens it just says install

arsufi2002 :

Is properties window grayed out there?

JACUSTOMER-5hs0vefn- :

There is no properties window

JACUSTOMER-5hs0vefn- :

Sorry yes it is grayed out

arsufi2002 :

i am totally confused

arsufi2002 :

Can you just check if you can the properties on Local Area Connection instead of wireless

arsufi2002 :

Can you just check if you can the properties on Local Area Connection instead of wireless

arsufi2002 :

I just want to know whether properties windows is grayed out there

JACUSTOMER-5hs0vefn- :

Properties is grayed out there as well

arsufi2002 :

Please run this commands on command prompt

arsufi2002 :

1: Open command prompt

arsufi2002 :

type netsh winsock reset press enter key

arsufi2002 :

b: type netsh interface ipv4 reset press enter key

arsufi2002 :

c: netsh interface ipv6 reset press enter key

arsufi2002 :

d: ipconfig /flushdns press enter key

arsufi2002 :

Please reply when its done

JACUSTOMER-5hs0vefn- :

Done

arsufi2002 :

Also tell if any of the command didn't succeed

arsufi2002 :

ok

arsufi2002 :

Now ping 192.168.1.1 press enter key

arsufi2002 :

what's the reply

arsufi2002 :


(type ping 192.168.1.1 press enter key )

arsufi2002 :

status?

JACUSTOMER-5hs0vefn- :

The 1st one says the requested operation requires elevation run as administrator. The others say resetting interface failed.and also says there's no user specified settings to be reset. The flush is the only one that was successful

arsufi2002 :

Close Command Prompt

JACUSTOMER-5hs0vefn- :

Ok

arsufi2002 :

Click Start > all programs > accessories > right click command prompt > click Run as administratos

JACUSTOMER-5hs0vefn- :

Can't find accessories

JACUSTOMER-5hs0vefn- :

It's done

arsufi2002 :

ok

arsufi2002 :

Now run above commands

arsufi2002 :

check if you get those errors now

JACUSTOMER-5hs0vefn- :

The netsh and Ping is it

arsufi2002 :

yes

JACUSTOMER-5hs0vefn- :

The ping 192.168.1.1 says transmit failed. The others where successful

arsufi2002 :

now on command prompt type devmgmt.msc press enter key

arsufi2002 :

Check if you can remove wireless adapter from Network Adapters section

arsufi2002 :

To remove: Right click Atheros adapter > Click uninstall

JACUSTOMER-5hs0vefn- :

Do I tick delete driver software for this device

arsufi2002 :

No

arsufi2002 :

Just click OK button

arsufi2002 :

similarly delete atheros mini port

JACUSTOMER-5hs0vefn- :

It says cannot uninstall this device because it's descendants refused the request

arsufi2002 :

atheros or mini port

JACUSTOMER-5hs0vefn- :

Atheros

arsufi2002 :

That's all i want you to do

arsufi2002 :

sorry, I am out of ideas

JACUSTOMER-5hs0vefn- :

What do you mean

arsufi2002 :

I will let my colleagues to work on this issue

JACUSTOMER-5hs0vefn- :

I have atheros ar9285 wireless adapter and atheros ar9285 wireless network adapter -panda NDIS IM Filter miniport v1.6.0.44. I uninstalled panda internet security would that have anything to do with it

arsufi2002 :

I don't get why you are not able to set ip address or remove adapter from this mahcine

arsufi2002 :

No, panda internet security has nothing to do on this

JACUSTOMER-5hs0vefn- :

Why can't windows load the device driver. It says the driver may be corrupted or missing. Where can I find the driver

arsufi2002 :

For which device

arsufi2002 :

wireless adapter

arsufi2002 :

?

JACUSTOMER-5hs0vefn- :

wireless adapter I think. This problem began when I tried to install office 365 and norton internet security. Is that of any use

arsufi2002 :

Did you find any devices with yellow exclamation or question mark on device manager

JACUSTOMER-5hs0vefn- :

yes

arsufi2002 :

ok which device is that (please confirm)

arsufi2002 :

If its wireless adapter, then you may share system model number, i will search for driver

JACUSTOMER-5hs0vefn- :

All the network adapters except atheros Ar9285 wireless network adapter. The Hl-Dt-ST DVDRAM GT20. D:/. E:/. USB2. And Huawei Mobile Connect-Bus Enumerate Device

JACUSTOMER-5hs0vefn- :

The model number for my laptop is VPCEB1EOE

arsufi2002 :

Please download and install wireless driver from below link

JACUSTOMER-5hs0vefn- :

will I have to install it on the laptop in question

arsufi2002 :

yes

arsufi2002 :

I also have a recommend that you may please uninstall Norton antivirus until issue is solves

arsufi2002 :

I also have a recommend that you may please uninstall Norton antivirus until issue solves

JACUSTOMER-5hs0vefn- :

How do I download the wireless driver onto my laptop. I can't find the norton antivirus so I don,t think it installed

arsufi2002 :

You need to download to second computer which has internet

JACUSTOMER-5hs0vefn- :

I haven't got access to another computer until tomorrow. Can I do anything on ipad

arsufi2002 :

yes, but you have to copy those files to computer

arsufi2002 :

Is that possible

JACUSTOMER-5hs0vefn- :

No.

arsufi2002 :

Ok, then we can do it tomorrow

JACUSTOMER-5hs0vefn- :

Ok how will I contact you tomorro

arsufi2002 :

Save this page to favorites (ctrl +d )

arsufi2002 :

Or You find Just Answer link on your email, from that you can reach here

JACUSTOMER-5hs0vefn- :

Can't on ipad. Could you email me the link

arsufi2002 :

This is the link

arsufi2002 :

Hope you got the link

JACUSTOMER-5hs0vefn- :

Thanks for your help. Good night

arsufi2002 :

Good night

arsufi2002 :

hi

arsufi2002 :

Are you there

arsufi2002 :

Have you installed the driver?

Expert:  arsufi2002 replied 2 years ago.
Hi Brid,
Have you installed driver?

Please let me know the status

Thanks
Customer: replied 2 years ago.

i can't seem to transfer the driver onto my own laptop

Expert:  arsufi2002 replied 2 years ago.
Hi,
what happens when you tnasfer driver?

Any error occurs.

Besides i want you to do this procedure:
For performing this procedure we need to know Atheros adapter network connection name . For that, move to Network connections window and note down wireless connection name which uses it.
Also make sure computer has connected to router

Procedure:
1: Click Start > on search programs and files type ncpa.cpl press enter key
Find out wireless network name of
Athero. The name would be either
"Wireless Network connection" or "
Wireless Network connection 1"

2: Once you have the wireless network name, Open Command Prompt and rus asadministrator
Procedure:
Click Start > on search programs and files type cmd, once found,
right click cmd > click Run as Administrator

3: On command prompt window, type
netsh int ip set address "wireless network connection" static 192.168.1.35 255.255.255.0 192.168.1.1 press enter key
Note: on "wireless network connection" you must enter your atheros wireless connection name. The result would be wrong if you enter it on wrong way.

4: Once you successfully run this command, simply check whether adapter takes that ip address.
Procedure:
on command prompt type ipconfig press enter key
Check out the ip address under wireless network connection, it should show as follows
ip address: 192.168.1.35
subnet mask : 255.255.255.0
default gateway: 192.168.1.1

5: If you see above address there, then check if you can ping to 192.168.1.1 which would be your

3mobilewifi-9829 ip address..
Check if it replies or gives timed out
Also check if you get internet now

Please update status
Thanks
Customer: replied 2 years ago.

hi i tried that last procedure but it says the command was not found

Customer: replied 2 years ago.

I downloaded the sony link onto mt computer. What do i do now. i tried the command prompt procedure your after giving me and it's not working

Expert:  arsufi2002 replied 2 years ago.
It means you have entered command incorrectly

FYI: You must type inverted commas while entering "Wireless Network Connection" name on command
or
Simply copy below command and paste it on command prompt then press enter key

netsh int ip set address "wireless network connection" static 192.168.1.35 255.255.255.0 192.168.1.1

Please update status
Expert:  arsufi2002 replied 2 years ago.
Once you enter the command successfully, type ping 192.168.1.1 on command prompt and press enter key. Check ping status

See image
graphic

Please update status
Customer: replied 2 years ago.

hi, i copied link but says element not found

Expert:  arsufi2002 replied 2 years ago.
It seems we are not reaching any where. Let me see if my colleagues has some other ideas on this
If nobody responds, i will come back

Thanks
Expert:  Ryan Ford replied 2 years ago.
Hi, I am Ryan and I can assist you some more with this if you would like.

We can use the chat here however I wonder if it might not be easier to have a phone conversation or use skype? with skype, if you have a smartphone or tablet we could use your camera and you could show me some of the stuff you see. I see in the earlier chat that some of the stuff that the tech you were working with wasn't working or wasn't how he described. That stuff should be the way he described so it might be helpful some if I could see what you are seeing. It would be an extra $5 for having a phone or skype conversation. let me know if you would like to do that.

Otherwise we can continue right here.
Customer: replied 2 years ago.

i have no connection to skype but i could ring you


 

Expert:  Ryan Ford replied 2 years ago.
OK, let me see if I can get that setup here.
Customer: replied 2 years ago.

ok


 

Expert:  Ryan Ford replied 2 years ago.
hmm, for some reason the system isn't letting me do what I need to do that.

I guess lets try this first and see what we get.

Go ahead and restart the computer. As the computer is rebooting rapidly tap the F8 key until the Advanced Boot Options menu appears. You need to be tapping the key BEFORE the Windows loading screen with the flying color balls appears, if you see that screen you missed the point where it accepts the F8 key and you need to reboot and try again.

Once at the Advanced Boot Options menu, select Safe Mode with Networking and hit enter. Once it has booted login to your normal user account if it prompts for that. Once in see if your wifi works there.

Another question I have is, is this a desktop computer or a laptop? if its a laptop would it be possible to try plugging in directly to your wireless router with a cable and see if we can get the internet to function that way? If you can do that I would be able to remote into the computer and deal with the wireless settings myself.
Customer: replied 2 years ago.

hi i tried the safe mode but it doesn't work on that either. i can plug the wireless with a cable but it doesn't connect to the internet

Customer: replied 2 years ago.

hi have you given up on my problem


 

Expert:  arsufi2002 replied 2 years ago.
Hello Bridd,
It seems my colleague hasn't responded yet. Mean-while can you do a procedure that i suggest.

Waiting for your reply

Thanks
Fiyaz
Expert:  arsufi2002 replied 2 years ago.
Hello Bridd,
Just checking whether you are still waiting for answer

Please reply

Thanks,
FIyaz
Customer: replied 2 years ago.

Hi yea I'm still waiting for an answer


 

Expert:  arsufi2002 replied 2 years ago.
Thanks for your update

Please run below tool on problematic Machine
http://wikisend.com/download/374616/IE%20repair.zip

Procedure:
1: Download file and copy to Windows 7 machine
2: Its a compressed file, so unzip repair.zip file (Right click file > Click unzip)
3: Open IE repair folder and run CIntRep file
You will get below window,
graphic

Please check/mark all those options as in image and click GO button
This will repair system.
4: Reboot machine once completed. Disconnect then connect wifi.

Check it this resolves issue.

Please update status
Thanks
Customer: replied 2 years ago.

hi, I tried the procedure but i had no luck. It still says that i have limited connectivity. I think the driver is the problem. I've tried to copying drivers to the problematic laptop but they won't run


 

Expert:  adamd-mod replied 2 years ago.

Hello,

I've been working hard to find another Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!

Customer: replied 2 years ago.

Yea I want to wait for an answer. Do you know a driver I could download on anothercomputer and install it on the problematic machine Because any driver I've tried needs internet connection which as u know I don't have. Thank you

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