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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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I have just bought a nook, but I cant set it up. I have charged

Resolved Question:

I have just bought a nook, but I cant set it up. I have charged it up and have a good network in sky 540c5. the nook asks for a password XXXXX I HAVE NOT OT ONE AND IT WILL NOT RECONISE ANY ONE I PUT IN.
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

let me know when you are ready

Customer:

I am ready

Customer:

why has Michelle ended this chat

Customer:

Am I going to get an answer to my querey

Michelle :

I am sorry its not ended

Michelle :

if i am on a different tab or a page the chat show the expert stepped out but it not true i am online.

Michelle :

can we begin now.

Customer:

Yes I am ready

Michelle :

alright.

Michelle :

you sky network is it wireless enabled

Customer:

Yes

Michelle :

are you chatting using a computer with me.

Customer:

Yes

Michelle :

when you connect a new wireless device to your router do you get a prompt to enter a password.

Customer:

Yes but I don't know what the password XXXXX

Michelle :

let me know i can pull the password XXXXX you and this is a 5 to 10 mins job

Customer:

If you can great I will wate for you to reply

Michelle :

yes sure i will.

Michelle :

i will give you a remote link to click on

Michelle :

Click the Link above


1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know if there is any issue

Michelle :

if the link is not working then you can run teamviewer from the link given below

Customer:

Ok Will do now

Michelle :

 


Click here


 

Customer:

Still cant get password

Michelle :

Click here

Michelle :

install teamviewer

Michelle :

once done you will see 9 digit code and 4 digit password XXXXX the teamviewer screen

Michelle :

let me know the codes then i will be able to connect to your computer

Customer:

Have installed team viewer

Michelle :

once i remote connect then i will pull the password XXXXX for you

Michelle :

tell me the 9 digit code and 4 digit password

Customer:

Sorry I turned off remote vewer

Michelle :

how will i connect then

Michelle :

it must be on your desktop screen relaunch it

Customer:

The numbers are 400 769 784 5819

Michelle :

close teamviewer and reopen it after 10 seconds

Michelle :

my system cannot detect teamviewer on your machine

Customer:

It is defiantly on my machine

Michelle :

click on start and type in teamviewer on the search box then you click on the icon as it appears

Customer:

It is in the start menu. Do you want to be put on the system as a partner?

Michelle :

double click on the teamviewer icon and as it opens it will show you the 400 769 784 and the 4 digit password

Michelle :

the number may be different so let me know the 9 digit code and the 4 digit password

Customer:

The numbers now are 400 769 784 9256 those last numbers have changed

Michelle :

getting connected now

Michelle :

i am connected

Michelle :

let me take over the mouse control.

Michelle :

i have pulled the password XXXXX YVWUPFRA

Michelle :

please enter the password XXXXX your nook and make sure the password XXXXX XXXXX in all caps lock as they appear to be in all caps

Michelle :

i have saved the details of your router password XXXXX your desktop screen as well.

Michelle :

so incase you forget you can open the text file and view the details

Michelle and 2 other Computer Specialists are ready to help you
Expert:  Michelle replied 3 years ago.
I hope I've provided the information you were seeking. If you are happy with my service, effort and the Information you got, then provide a rating by clicking on the smiley below. Thank you.