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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5249
Experience:  B.Sc. Computer Science with Honors
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i have bought from a carboot a inspiron 1720 laptop but it

Resolved Question:

i have bought from a carboot a inspiron 1720 laptop but it asks for a dell password
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.

Michelle :

Hi My name is XXXXX XXXXX i will be assisting you

Michelle :

please let me know that is it the power on password XXXXX that comesnup immediately after power on or the windows logon password XXXXX you are facing an issue with

Customer:

dell password XXXXX for inspiron 1720 (#1zgdt3j-595b)

Michelle :

so when you turn on laptop it immediately asks for a password

Michelle :

is that correct

Michelle :

please turn off laptop and unplug power cord

Customer:

yes

Michelle :

remove the battery

Michelle :

then keep the on button on laptop pressed for 10 secs

Michelle :

wait for a minute

Michelle :

plug in power cord and battery and turn on and check

Customer:

i have tried it dont work

Michelle :

is this a new laptop or a refurbished one

Customer:

about 3 years

Michelle :

ok..the screen that you get is something like the below pic

Michelle :

Full Size Image

Customer:

yes

Michelle :

ok..restart computer and tap the f2 key

Michelle :

let me know if you reach the setup screen or get back to the password XXXXX

Customer:

yes the same

Michelle :

ok in that case what has happened is that the previous owner had setup a power on password

Michelle :

now without this password XXXXX the system will not go any further

Michelle :

so there are 3 options that can be tried

Michelle :

1. contact the owner or store from where you got the laptop and ask for the power on password

Customer:

what can i do a computor told me it needs a new bios chip

Michelle :

2. call up dell at 0800-028-2660to get a master password XXXXX chances are that since its a resale they might not be able to do that

Michelle :

3. there are 3rd party sites that provide master passwords but i cannot guarantee whether they work though their reviews have been positive

Michelle :

they charge for such a service

Michelle :

i can share one such link with you:

Michelle :

to add on you mentioned that your computer says that it needs a new bios chip

Michelle :

what message do you get

Customer:

i ment a retired computor wizard said it to me

Michelle :

well that is a possibility but not for a dell laptop

Customer:

ok thanks

Michelle :

i have worked with dell for 5 years and have a 10 plus experience of working with dell alptops

Michelle :

so the options you ahve would be first to call up dell and they can give you a master password

Michelle :

second would be to try a 3rd party password XXXXX provider for chargeable service like http://www.dellpasswords.com/

Michelle :

let me know if you have any more questions

Michelle :

please click on a smiley below if your question was answered; else let me know and i will assist you further

Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5249
Experience: B.Sc. Computer Science with Honors
Michelle and 5 other Computer Specialists are ready to help you
Expert:  Michelle replied 2 years ago.
please rate my answer with a smiley below in case you were unable to previously

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