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Josh
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Category: Computer
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Experience:  Expert for over 10 years
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I cannot access the Kindle Shop.

Customer Question

I cannot access the Kindle Shop.
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.

Michelle :

Hello. My name is XXXXX XXXXX I will be assisting you today.

Michelle :

are you able to browser websites and access the web

Michelle :

what is the error you get when you try to access kindle shop

Michelle :

are you there

Michelle :

is this a new kindle

Michelle :

have you registered the kindle for the first time to access kindle amazon app store.

Expert:  Josh replied 2 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Customer: replied 2 years ago.


No go! NB

Expert:  Josh replied 2 years ago.
Did you connect to your wireless network on the Kindle?

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