Hello. My name is XXXXX XXXXX I will be assisting you today.
are you able to browser websites and access the web
what is the error you get when you try to access kindle shop
are you there
is this a new kindle
have you registered the kindle for the first time to access kindle amazon app store.
If you have a leather case on your Kindle; Please remove it before performing the steps below.
Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.
No go! NB