Hello, my name is XXXXX XXXXX I am here to assist you.
does it give you any errors when you try your reformat
yes reformating failed
Have tried both of the above, formatting failed; disc locked
Have tried both of the above, formatting failed; disc locked:
current message reads:
The hard drive is unformatted.
Try to resolve this initially by turning mains power off and on.
Do you wish to format the disk ?
This will delete all recordings
Are you sure you wish to format the disk ?
Formatting of disk failed.
Playback and recording will not be possible
TV screen goes blank, box still active, select any channel returns to TV, but no access to Library
ok thanks will try this and leave feedback tomos, I don't think this will solve the formatting problem: the psu is connected to TV via old style ariel connection, not cable or satellite, purchased when Birmingham/Central region went digital a couple of years ago.
I assume the drive uses the same principal as a computer hard drive, in that; deleting files or recorded TV programs only gets rid of the address, not the data file: hence 2000hrs + showing as recorded in library, but only 9hrs actually recorded ! What I need is a PIN code that will work, to enable reformatting; 0000 does not work !
0000 is the defualt code unless you changed it at sometime. you can try this but it seems your hdd is having power problems these are all symptoms of that. When I say Power supply i just mean the little power adapter box that connects power to the box top.Either reformat the entire player and then retune the channels or,put unit into standby mode from on mode, completely disconnect power from the mains(the main power plug to the top box). Leave the unit unplugged for atleast one minute before connecting again to the mains.Again I recommend a new power adapter there only 10 dollars so its worth the try and I have seen it work many times.