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JoelK
JoelK, Computer Support Specialist
Category: Computer
Satisfied Customers: 553
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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loaded and used "Lotus SmartSuite 9.8.2" many

Customer Question

loaded and used "Lotus SmartSuite 9.8.2" many times, Just reinstalled many time to try and correct error, and programs work like WORDPRO, APPROCH but when i close Organizer it keep coming up with message, "PROBLEM WITH ORGANIZER FILE and goes on to say "C:\User\NAME\AppData\Local\Temp\Org5419.tmp" as been created. But when i start Organizer my file as been saved to my work folder. But I need to keep going to the above location to remove the temp file created every time I close Organizer. Doesn't matter if plane organizer is loaded OR my data, just when you close the above happens? Can you help? Mr Doug XXXXXXXXX.

Submitted: 2 years ago.
Category: Computer
Expert:  JoelK replied 2 years ago.

JoelK :

Hello. Thank you for your question. My goal is to provide excellent customer service.

JoelK :

Can you please tell me the path to your work folder? There may be a problem with access rights to this directory.

Customer :

Hi Joelk

Customer :

Hi joelk, Here is the path i have set "D:\DM DATA\ORG-DATA DOUG\DOUG.ORG.OR5" all my data is in d-Drive so i can backup D and all data etc, like i said in e-mail never had trouble before to this location and even with the warning popping up saying its created a temp file, it's still save to the lacation above. Waiting for your reply. Thanks Doug.

Customer :

With in "Lotus Organizer" I set up as follow: FILE - USER SETUP - ORGANIZER PREFERENCES - DEFAULT TAB - Ticked "AUTOMATICALLY OPEN FILE" and entered the path "D:\DM DATA\ORG-DATA DOUG\DOUG.ORG.OR5" ok. PS sorry about three messages i keep pushing enter which sends lol. Waiting Thanks again Doug.

JoelK :

What hardware is referenced as the D: drive. Is it a hard drive or a flash memory (thumb drive)?

Customer :

D = Hard drive C been the main & D the partion drive

JoelK :

I have discovered what the problem is:
Your file is incorrectly named. You have given it the .ORG extension, which you cannot do. The correct file extension is assigned by the system as .OR5.

The result is that the system has assigned its extension after your extension, resulting in an illegal file name.
If you will change the filename to DOUG.OR5 (by removing the .ORG), your Lotus Organizer application will stop assigning a temp file, which I assume it requires you to delete each time (creating the nuisance that you are complaining about.

JoelK :

Just change the filename and everything will work fine.
If you are satisfied with the answer to your question, please be sure to rate my services.
I ONLY GET COMPENSATED WHEN I RECEIVE A POSITIVE RATING.

JoelK :

If you want to use ORG in the filename, you may call your file DOUG-ORG.OR5 (or DOUR_ORG.OR5).

JoelK :

Sorry for the typo. I meant DOUG_ORG.OR5.

JoelK :

You can just change the period to a hyphen. Many special characters are allowed in filenames, but not periods (or slashes), for obvious reasons.

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