Hello my name isXXXXX will be assisting you today. I am sorry to hear that you are having trouble with Pinnacle. I will try my best to help you
Did this PC upgraded to windows 8.1 from 8 or did it came with windows 8.1?
no upgrade have installed the 8.1 patch from pinnacle
Thank you sir for the details.May i remote access to your PC and check the issue you are facing directly. You can see what all i am doing in your PC. Let me know so that I can give you the link to do that.
no problem thank you
Here is the tool to do remote support it’s called Team Viewer, to download it click on this link http://tinyurl.com/azwl8gu download and open it. Let me know the id and password it shows. Do not close the Team-Viewer window or this chat page.
Closing Team-viewer will terminate the session so please don't close Team-viewer after giving me the id and password.
319 303 035
this is all i have 319 303 035
sorry for the delay but i'm a bit slow on the computer
it says to close the window of team-viewer
Sir i will give you another tool to remote access called join.me.
Open this webpage https://secure.join.me/Download.aspx?installer=win&webdownload=true Download and run it then open it and click on the share in the join me program,which will show you a 9 digit id please let me know that.Do not close join.me either
would this be the number 571-091-348
If you are satisfied with my services/answer please rate positively using the options just below this chat box select the rating and click on submit that will do it. If you feel the need to rate me negatively, please stop and let me know what else you need to know so that I can help you further.Have a Great God Blessed Day.