How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Waitongu2 Your Own Question
Waitongu2
Waitongu2, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 989
Experience:  6 Years Hardware Support. I break them so i can fix them
64043135
Type Your Computer Question Here...
Waitongu2 is online now

Bryan is offline and I havent had an answer to my problem

Resolved Question:

Bryan is offline and I haven't had an answer to my problem
Submitted: 3 years ago.
Category: Computer
Expert:  Waitongu2 replied 3 years ago.

Waitongu2 :

Hello

Waitongu2 :

sorry for the delay

Waitongu2 :

do you have more than one account on this machine?

Waitongu2 :

Are you there?

Expert:  Waitongu2 replied 3 years ago.
John,
Do you have any other accounts on this computer?
Customer: replied 3 years ago.


Sorry Iwas called to the phone. No I only have one account

Expert:  Waitongu2 replied 3 years ago.
you might have to reinstall the operating system unfortunately or if you have important documents or files you may want to take the computer to a computer store where they will try and recover the password XXXXX you.

There are some tools out there that you can use but they are complicated and risky to a certain degree. Also they are not tools i can work with I am not in front of your computer. Example of a good one is The Trinity Rescue Kit.

Here are some tips to help remember the password

Could your Windows 7 password XXXXX had anything to do with:

a favorite food?
your home or office address?
a frequently dialled telephone number?
something from your childhood?
a favorite number or set of numbers?
your name?
the name of a friend, family member, or pet?
a loved one's birthday?
a combination of any of the above?
Waitongu2 and other Computer Specialists are ready to help you

Related Computer Questions