My name is XXXXX XXXXX look forward to assisting you today with your question and providing the best answer possible
By the way, what's the printer model?
Are you able to connect printer?
Also, how you are connecting printer?
(Is printer connected to router)
It has been working fine wireleesly for ver a year now. I changed the router modem, ithe printer worked for a while the it stopped communicating. I changed the router back but it still does nt work. One of your colleagues helped me set it up in the first place
So your printer connects to wireless router, am i right?
Do you know the printer ip address?
I suppose if I go to the printer it will tell me
please check it
Can you tell me where to find it
Do you know to take network configuration page on this printer
No issues if you don't know, let me check it
No I DON T KNOW
If you check your records when I spoke to your colleague over a year ago. The info may be there
Please do this to take print out
1: Click Menu on Printer
2: Click up or down arrow to choose print reports
3: Click up or down arrow to choose Network Config
Press black start
Check if it prints
169.254.225.248 (via APIPA)
ok,so that's the issue
Printer doesn't have a valid ip address
Could you just share your computer ip address also
How do I do that?
On your computer:
Click Start > on search programs and files type cmd press enter key
This opens command prompt window
Now on that type ipconfig press enter key
From reply, check IPV4 address ?
Default gateway ?
I use xp pro. So I pressed start then run then put cmd and entered.
In the command prompt I put ipconfig and entered
What's the ip address?
Also Default gateway?
didn't get the ip address
Have you got the ip address?
Please let me know if you have any trouble
Default Gateway 192.168.1.254
I lost internet connection for a while
Hope you have connected printer via wireless means
Can you just disconnect printer and reconnect it to wireless router
lets see if it takes ip address
otherwise we have to enter ip manually
Just a moment am I supposed to change something first?
How am I SUPPOSED TO DISCONNECT
ok, please wait
The last person actually took control of my laptop remotely
Here's the procedure
Hope you know your wireless network name and its pass key
am i right?
From Printer control panel
On the printer or laptop?
1: From Menu, use up or down arrow to select Network
2: Use up or down arrow to choose factory reset
3: Then press Factory reset
Now Lets configure wireless
By the way, choose yes and make sure its reset
From Menu, use up or down arrow to select Network
2: Choose Wlan (use up or down arrow )
3: Choose Setup wizard
4: Now printer displays your wireless network
use up or down arrow and select your wireless network > Press OK
Enter your wireless pass key when it prompts
By the way, you have to choose right authentication
method used by your router
I CHOSE THE WRONG AUTHORISATION. i
I chose none. I will repeat
Do you know the authentication method used by your router
I am trying to find it now
You can get the details from router
Hey do you have teamviewer installed on computer
The printer is asking me for wpa key?
enter pass key
I tried but it would not let me put in all the letters
I WILL RETRY
It limits me to 7 letters for the WPA key
Is the wpa key my normal password XXXXX@
How many letters on your pass key
Isuppose I CAN CHANGE IT
to something less than 7 letters
try WPA-PSK method
Do you want me to do this?
I mean not to do on router
I did try WPA-PSK
just do on printer
now,what are the other options
Open System, Shared Key, WPA/WPA2-PSK
Thats all of them
If you choose WPA/WPA2
what are the options
Shall I configure it to a wired connection then you take control of my laptop and then talk to the printer through my laptop
That would be easy
TKIP or AES
Ok what do you want me to do?
Connect LAN cable
Shall I use usb cable@
Connect one end to printer and other end to router Ethernet port
please wait 20 sec
You need to take a test print
after 20 sec
From that we could find the ip address of printer
Sorry, i mean from printer
Shall I connect my laptop direct to the printer via a usb to usb cable?
Printer works directly from USB cable
Shall I now configure for wired connection
You have connected printer via usb cable right now , am i right?
We have to do a small configuration after that
Is it connected?
ok, do this
Click Start > run > type devmgmt.msc press enter key
This opens device manager window
Tell me when you are there
ok, do you see a section named , printer
No, but under ports I see the Brother
Click start > control panel>
remote setup port com 7
Printer and faxes
Do you see a new printer icon
add a printer
No you don't have to add a printer, if there a new printer icon
By the way, how many printer icons there
Is that all your brother printer
6 are for the brother
Better delete all printer icons so that you won't be confused
brother printer icons
Tell me when you have done that
I left one for the brother PC-Fax which is to the same device. Shall I delete that as well?
Delete or not delete?
Hope there is no brother printer icon except fax
No the rest are as follows. Microsoft xps docs, nuance image printer and Send to onenote
Now, you may please remove usb cable from your laptop > wait 10 sec
You will see a new brother printer icon which is your ready state printer
Now Open a document and take a print
Check if that works\
(By the way make sure you select brother printer before printing document)
Make it as default one
But task bar printer icon still says offline
So that you won't need to select printera always
That may be old printer icon
remove it from taskbar
Right click mouse and exit?
At last we are making some progress
You can use the printer now.
Do you want it to work on wireless mode
Yes of course
Can you give me 1 hr time. I need to get home
ok. Where are you exactly?
I am from India
I am in uk
and in Office
Will you email me?
Sure... I will mail when i am ready
when you are ready
Will you be available after 2 hr
sorry 1 hr
Fine, i will mail you then
Ok safe journey
I am back
Please reply when you are available
I m here
Can i access your computer using remote desktop tool
For that you need a remote tool to be installed on your machine, You can download it from here
Once installed, open Teamviewer then share "Your id" and password when shows on it
ID 409 301 048
Ok its connected..
Can you insert Brother software disk on to computer
I cannot find it
ok, please wait, let me check it online
I also havw develo mains device which has another adapter pluued in anther socet they communicate thru the mains. This adpter has an ethernet cable plugged into it which connects to yhe printer via an ethernet switch. This adaptor has its own password XXXXX the one i m connected to now via wireless
devolo dlan 500 av wireless
home network via power outlet
Do you know the main router ip address
You mean the Billion device
The one which printer connected via wireless
The one which printer connects via wireless
I will explain again
Printer has ethernet cable to an ethernet switch. This switch has a long ethernet cable from my garden office to the house where it plugs into a devolo dlan 500 av wireless pus .
This homeplug is plugged in the mains socket. This then communicates via the house wiring to the Develo Receiver which is plugged in the mains adjacent to the main modem/router (billion device)
There is an ethernet cable from the devolo receiver to the modem. The modem is connected to the telephone/broadband line. Phew
So do you want the IPaddress of the Main Billion router. The Printer normall connects to my pc regardless which router I am connected to.
I assume this is because they are all on the same network
Are you there?
Yes, reading your post
Do you get Billion device signal on printer
From your post i could understand that you are using LAN connection to connect your printer and not wireless
(Printer has ethernet cable to an ethernet switch)
On that case, we don't want to use wireless means to connect your printer instead use LAN conenction
Can you do that once
You only need to connect LAN cable to Printer
If everything is in right connection, printer get automatically get ip from router
So shall I disconnet usb cable from laptop
If everything is in right connection, printer gets ip from router
Once connected, wait 20 sec
Diconnected. Now I willgo to printer
then take a network configuration print out
Check ip address
i shall wait
Shall i set it for WLAN
TCP/IP or Ethernet
Please tell me
Can you check the options in ethernet
Because we need to check the ip address
100B-FD 100B-HD 10B-FD 10B-HD uto
Is there any option to view ip address
This would be available either wired lan or TCP/IP option
Not in wired Lan
If I go to the house I can go on the main router network with my laptop
You can then see the billion device
what brand is the main router
Please do this procedure on printer
Press Black Start
Check IP Adderss on print out
I P address 0.0.0.0
Oh, that's not a proper ip address
Can you reset printer once again
I mean Factory reset
I am little bit confused why its not getting ip address from router
ip address 0.0.0.0.
check if gets a proper ip address
IP address 192.168.1.55
Have you got print out
it just printed
Hey, I think we did it
What did you do?
Waved a majic wand
I am just saying it has worked
A MIRICLE i THINK
You know iam praying to get it over fast because i am falling to sleep
How do I get the printer icon green on my taskbar
Hope your issue got resolved..
Thanks for your great patience
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