How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask arsufi2002 Your Own Question
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1257
Experience:  MCSE, RHCE, IBM System X Server Certified
50085326
Type Your Computer Question Here...
arsufi2002 is online now

PROBLEMS CONNECTING MY BROTHER PRINTER WIRELESSLY TO MY LA

Resolved Question:

PROBLEMS CONNECTING MY BROTHER PRINTER WIRELESSLY TO MY LAPTOP
Submitted: 3 years ago.
Category: Computer
Expert:  arsufi2002 replied 3 years ago.

arsufi2002 :

Hi,

arsufi2002 :

My name is XXXXX XXXXX look forward to assisting you today with your question and providing the best answer possible

arsufi2002 :

By the way, what's the printer model?

Customer:

Brother MFC6490CW

arsufi2002 :

ok

arsufi2002 :

Are you able to connect printer?

arsufi2002 :

Also, how you are connecting printer?

arsufi2002 :

(Is printer connected to router)

Customer:

It has been working fine wireleesly for ver a year now. I changed the router modem, ithe printer worked for a while the it stopped communicating. I changed the router back but it still does nt work. One of your colleagues helped me set it up in the first place

arsufi2002 :

ok

arsufi2002 :

So your printer connects to wireless router, am i right?

Customer:

yes,sort of

arsufi2002 :

Do you know the printer ip address?

Customer:

I suppose if I go to the printer it will tell me

arsufi2002 :

ok,

arsufi2002 :

please check it

Customer:

Can you tell me where to find it

arsufi2002 :

Do you know to take network configuration page on this printer

arsufi2002 :

No issues if you don't know, let me check it

Customer:

No I DON T KNOW

arsufi2002 :

please wait

Customer:

If you check your records when I spoke to your colleague over a year ago. The info may be there

arsufi2002 :

Please do this to take print out

arsufi2002 :

1: Click Menu on Printer

arsufi2002 :

2: Click up or down arrow to choose print reports

Customer:

ok

arsufi2002 :

Press OK

Customer:

ok

arsufi2002 :

3: Click up or down arrow to choose Network Config

Customer:

ok

arsufi2002 :

Press OK

Customer:

ok

arsufi2002 :

Press black start

arsufi2002 :

Check if it prints

Customer:

ok

Customer:

yes

Customer:

169.254.225.248 (via APIPA)

arsufi2002 :

Ok

arsufi2002 :

ok,so that's the issue

Customer:

What?

arsufi2002 :

Printer doesn't have a valid ip address

Customer:

Ok

arsufi2002 :

Could you just share your computer ip address also

Customer:

Why not?

arsufi2002 :

ok, please

Customer:

How do I do that?

arsufi2002 :

On your computer:

arsufi2002 :

Click Start > on search programs and files type cmd press enter key

arsufi2002 :

This opens command prompt window

arsufi2002 :

Now on that type ipconfig press enter key

arsufi2002 :

From reply, check IPV4 address ?

arsufi2002 :

Default gateway ?

Customer:

Wait

arsufi2002 :

ok

Customer:

I use xp pro. So I pressed start then run then put cmd and entered.

Customer:

In the command prompt I put ipconfig and entered

arsufi2002 :

good

arsufi2002 :

What's the ip address?

arsufi2002 :

Also Default gateway?

arsufi2002 :

any trouble

Customer:

Hello

arsufi2002 :

yes

arsufi2002 :

didn't get the ip address

arsufi2002 :

Have you got the ip address?

arsufi2002 :

Please let me know if you have any trouble

Customer:

Default Gateway 192.168.1.254

arsufi2002 :

ip address?

Customer:

192.168.1.103

Customer:

ok?

Customer:

I lost internet connection for a while

arsufi2002 :

ok Thanks

arsufi2002 :

Hope you have connected printer via wireless means

arsufi2002 :

Can you just disconnect printer and reconnect it to wireless router

arsufi2002 :

lets see if it takes ip address

arsufi2002 :

otherwise we have to enter ip manually

Customer:

Just a moment am I supposed to change something first?

arsufi2002 :

ok

Customer:

How am I SUPPOSED TO DISCONNECT

arsufi2002 :

ok, please wait

Customer:

The last person actually took control of my laptop remotely

arsufi2002 :

ok,

arsufi2002 :

Here's the procedure

arsufi2002 :

Hope you know your wireless network name and its pass key

arsufi2002 :

am i right?

Customer:

Yes

arsufi2002 :

From Printer control panel

Customer:

On the printer or laptop?

arsufi2002 :

1: From Menu, use up or down arrow to select Network

Customer:

ok

arsufi2002 :

2: Use up or down arrow to choose factory reset

arsufi2002 :

3: Then press Factory reset

Customer:

ok

arsufi2002 :

Now Lets configure wireless

Customer:

ok

arsufi2002 :

By the way, choose yes and make sure its reset

Customer:

did that

arsufi2002 :

ok

arsufi2002 :

From Menu, use up or down arrow to select Network

Customer:

ok

arsufi2002 :

2: Choose Wlan (use up or down arrow )

Customer:

ok

arsufi2002 :

3: Choose Setup wizard

Customer:

ok

arsufi2002 :

4: Now printer displays your wireless network

arsufi2002 :

Select it

Customer:

ok

arsufi2002 :

use up or down arrow and select your wireless network > Press OK

arsufi2002 :

Enter your wireless pass key when it prompts

arsufi2002 :

Press OK

arsufi2002 :

By the way, you have to choose right authentication

arsufi2002 :

method used by your router

Customer:

I CHOSE THE WRONG AUTHORISATION. i

Customer:

I chose none. I will repeat

arsufi2002 :

ok

arsufi2002 :

Do you know the authentication method used by your router

Customer:

I am trying to find it now

arsufi2002 :

You can get the details from router

arsufi2002 :

Hey do you have teamviewer installed on computer

Customer:

Not sure

Customer:

The printer is asking me for wpa key?

arsufi2002 :

ok fine

arsufi2002 :

enter pass key

Customer:

I tried but it would not let me put in all the letters

Customer:

I WILL RETRY

arsufi2002 :

ok

Customer:

It limits me to 7 letters for the WPA key

Customer:

Is the wpa key my normal password XXXXX@

Customer:

?

arsufi2002 :

How many letters on your pass key

Customer:

16

Customer:

Isuppose I CAN CHANGE IT

Customer:

to something less than 7 letters

arsufi2002 :

try WPA-PSK method

Customer:

Do you want me to do this?

arsufi2002 :

yes

arsufi2002 :

I mean not to do on router

Customer:

I did try WPA-PSK

arsufi2002 :

just do on printer

Customer:

I did

arsufi2002 :

now,what are the other options

Customer:

Open System, Shared Key, WPA/WPA2-PSK

Customer:

Thats all of them

arsufi2002 :

ok

arsufi2002 :

If you choose WPA/WPA2

arsufi2002 :

what are the options

Customer:

Shall I configure it to a wired connection then you take control of my laptop and then talk to the printer through my laptop

arsufi2002 :

ok

arsufi2002 :

That would be easy

Customer:

TKIP or AES

Customer:

Ok what do you want me to do?

arsufi2002 :

Connect LAN cable

Customer:

Shall I use usb cable@

arsufi2002 :

yes

arsufi2002 :

please connect

arsufi2002 :

Connect one end to printer and other end to router Ethernet port

Customer:

Connected

arsufi2002 :

please wait 20 sec

arsufi2002 :

You need to take a test print

arsufi2002 :

after 20 sec

arsufi2002 :

From that we could find the ip address of printer

Customer:

No Cannot

arsufi2002 :

Sorry, i mean from printer

Customer:

Shall I connect my laptop direct to the printer via a usb to usb cable?

arsufi2002 :

ok

arsufi2002 :

Printer works directly from USB cable

Customer:

Shall I now configure for wired connection

arsufi2002 :

You have connected printer via usb cable right now , am i right?

arsufi2002 :

We have to do a small configuration after that

Customer:

ok

arsufi2002 :

Is it connected?

Customer:

yes

arsufi2002 :

ok, do this

arsufi2002 :

Click Start > run > type devmgmt.msc press enter key

arsufi2002 :

This opens device manager window

arsufi2002 :

Tell me when you are there

Customer:

There

arsufi2002 :

ok, do you see a section named , printer

Customer:

No, but under ports I see the Brother

arsufi2002 :

ok good

arsufi2002 :

Click start > control panel>

Customer:

remote setup port com 7

arsufi2002 :

Printer and faxes

arsufi2002 :

Do you see a new printer icon

Customer:

ok

Customer:

add a printer

arsufi2002 :

No you don't have to add a printer, if there a new printer icon

arsufi2002 :

By the way, how many printer icons there

Customer:

9

arsufi2002 :

Is that all your brother printer

arsufi2002 :

icons

Customer:

6 are for the brother

arsufi2002 :

Better delete all printer icons so that you won't be confused

Customer:

ok

arsufi2002 :

brother printer icons

arsufi2002 :

Tell me when you have done that

Customer:

I left one for the brother PC-Fax which is to the same device. Shall I delete that as well?

arsufi2002 :

no needed

Customer:

Delete or not delete?

arsufi2002 :

Not delete

Customer:

ok

arsufi2002 :

Hope there is no brother printer icon except fax

arsufi2002 :

am i right?

Customer:

No the rest are as follows. Microsoft xps docs, nuance image printer and Send to onenote

arsufi2002 :

No issues

arsufi2002 :

Now, you may please remove usb cable from your laptop > wait 10 sec

arsufi2002 :

Then reconnect

arsufi2002 :

You will see a new brother printer icon which is your ready state printer

Customer:

ok

arsufi2002 :

Now Open a document and take a print

arsufi2002 :

Check if that works\

arsufi2002 :

(By the way make sure you select brother printer before printing document)

Customer:

Printing

arsufi2002 :

Make it as default one

Customer:

But task bar printer icon still says offline

arsufi2002 :

So that you won't need to select printera always

Customer:

Done

arsufi2002 :

That may be old printer icon

arsufi2002 :

remove it from taskbar

Customer:

Right click mouse and exit?

arsufi2002 :

yes

Customer:

done

arsufi2002 :

ok

Customer:

At last we are making some progress

arsufi2002 :

yes

Customer:

Whats next

arsufi2002 :

You can use the printer now.

arsufi2002 :

Do you want it to work on wireless mode

Customer:

Yes of course

arsufi2002 :

Can you give me 1 hr time. I need to get home

Customer:

ok. Where are you exactly?

arsufi2002 :

I am from India

Customer:

I am in uk

arsufi2002 :

and in Office

Customer:

Will you email me?

arsufi2002 :

Sure... I will mail when i am ready

Customer:

when you are ready

arsufi2002 :

Will you be available after 2 hr

Customer: [email protected]
arsufi2002 :

sorry 1 hr

Customer:

Yes

arsufi2002 :

Fine, i will mail you then

arsufi2002 :

Thanks

Customer:

Ok safe journey

arsufi2002 :

Thank you

arsufi2002 :

Hi,

arsufi2002 :

I am back

arsufi2002 :

Please reply when you are available

Customer:

I m here

arsufi2002 :

Can i access your computer using remote desktop tool

Customer:

Yes

arsufi2002 :

For that you need a remote tool to be installed on your machine, You can download it from here

arsufi2002 :

Once installed, open Teamviewer then share "Your id" and password when shows on it

Customer:

ID 409 301 048

Customer:

PASSWORD XXXXX

arsufi2002 :

Ok its connected..

Customer:

ok

arsufi2002 :

Can you insert Brother software disk on to computer

Customer:

I cannot find it

arsufi2002 :

ok, please wait, let me check it online

Customer:

ok

Customer:

I also havw develo mains device which has another adapter pluued in anther socet they communicate thru the mains. This adpter has an ethernet cable plugged into it which connects to yhe printer via an ethernet switch. This adaptor has its own password XXXXX the one i m connected to now via wireless

Customer:

devolo dlan 500 av wireless

Customer:

home network via power outlet

arsufi2002 :

ok

arsufi2002 :

Do you know the main router ip address

Customer:

You mean the Billion device

arsufi2002 :

The one which printer connected via wireless

arsufi2002 :

The one which printer connects via wireless

Customer:

I will explain again

Customer:

Printer has ethernet cable to an ethernet switch. This switch has a long ethernet cable from my garden office to the house where it plugs into a devolo dlan 500 av wireless pus .

Customer:

Plus

Customer:

This homeplug is plugged in the mains socket. This then communicates via the house wiring to the Develo Receiver which is plugged in the mains adjacent to the main modem/router (billion device)

Customer:

There is an ethernet cable from the devolo receiver to the modem. The modem is connected to the telephone/broadband line. Phew

Customer:

So do you want the IPaddress of the Main Billion router. The Printer normall connects to my pc regardless which router I am connected to.

Customer:

I assume this is because they are all on the same network

Customer:

ok?

Customer:

Are you there?

arsufi2002 :

Yes, reading your post

Customer:

ok

arsufi2002 :

Do you get Billion device signal on printer

Customer:

nO

arsufi2002 :

ok

arsufi2002 :

From your post i could understand that you are using LAN connection to connect your printer and not wireless

arsufi2002 :

(Printer has ethernet cable to an ethernet switch)

Customer:

Yes

arsufi2002 :

On that case, we don't want to use wireless means to connect your printer instead use LAN conenction

arsufi2002 :

Can you do that once

arsufi2002 :

You only need to connect LAN cable to Printer

arsufi2002 :

If everything is in right connection, printer get automatically get ip from router

Customer:

So shall I disconnet usb cable from laptop

arsufi2002 :


If everything is in right connection, printer gets ip from router



arsufi2002 :

Yes

arsufi2002 :

Once connected, wait 20 sec

Customer:

Diconnected. Now I willgo to printer

arsufi2002 :

then take a network configuration print out

arsufi2002 :

Check ip address

arsufi2002 :

i shall wait

Customer:

Shall i set it for WLAN

Customer:

Wired Lan

Customer:

TCP/IP or Ethernet

arsufi2002 :

No

Customer:

Please tell me

arsufi2002 :

Can you check the options in ethernet

arsufi2002 :

Because we need to check the ip address

Customer:

100B-FD 100B-HD 10B-FD 10B-HD uto

Customer:

Auto

arsufi2002 :

Is there any option to view ip address

arsufi2002 :

This would be available either wired lan or TCP/IP option

arsufi2002 :

Please check

Customer:

Not in wired Lan

arsufi2002 :

please wait

Customer:

If I go to the house I can go on the main router network with my laptop

Customer:

You can then see the billion device

arsufi2002 :

what brand is the main router

Customer:

Billion

Customer:

Bipac 7800n

arsufi2002 :

Please do this procedure on printer

arsufi2002 :

1: Click Menu on Printer

arsufi2002 :

2: Click up or down arrow to choose print reports

arsufi2002 :

Press OK

arsufi2002 :

3: Click up or down arrow to choose Network Config

arsufi2002 :

OK

arsufi2002 :

Press Black Start

arsufi2002 :

Check IP Adderss on print out

Customer:

I P address 0.0.0.0

arsufi2002 :

Oh, that's not a proper ip address

arsufi2002 :

Can you reset printer once again

arsufi2002 :

I mean Factory reset

arsufi2002 :

1: From Menu, use up or down arrow to select Network

arsufi2002 :

2: Use up or down arrow to choose factory reset

arsufi2002 :

3: Then press Factory reset

arsufi2002 :

I am little bit confused why its not getting ip address from router

Customer:

ip address 0.0.0.0.

arsufi2002 :

Please wait

Customer:

now resetting

arsufi2002 :

OK

arsufi2002 :

check if gets a proper ip address

Customer:

Aha

Customer:

IP address 192.168.1.55

arsufi2002 :

Have you got print out

Customer:

it just printed

Customer:

yes

arsufi2002 :

Hey, I think we did it

Customer:

What did you do?

Customer:

Waved a majic wand

arsufi2002 :

I am just saying it has worked

Customer:

A MIRICLE i THINK

arsufi2002 :

You know iam praying to get it over fast because i am falling to sleep

Customer:

How do I get the printer icon green on my taskbar

arsufi2002 :

ok

arsufi2002 :

please wait

arsufi2002 :

Hello sir

arsufi2002 :

Hope your issue got resolved..

arsufi2002 :

Thanks for your great patience

arsufi2002 :

Please rate my service here

arsufi2002 :

Click on below smiley button to rate my service

arsufi2002 :

Thanks

arsufi2002 and 3 other Computer Specialists are ready to help you
Expert:  arsufi2002 replied 3 years ago.
Hi,
Due to some chat bug you may not able to rate me somtimes. On that case you can click below smiley button.

Please ignore this message if you have already rated me

Thanks and have a great day

Related Computer Questions