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Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2467
Experience:  4 yrs of Hardware & Software Troubleshoot exp
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I cannot get my HDMI or VGA on sony vgn-ar51m working since

Resolved Question:

I cannot get my HDMI or VGA on sony vgn-ar51m working since I loaded Windows 7!! standard graphics driver has been applied and will not upgrade.
Submitted: 2 years ago.
Category: Computer
Expert:  Byron replied 2 years ago.

Hi Crosby. My name is***** you for your question and the opportunity to assist.

Is that laptop connected to the internet?

Customer: replied 2 years ago.

Yes Byron

Expert:  Byron replied 2 years ago.

Great. Since that laptop didn't come with Win 7 you may have a hard time getting drivers that work. Use the link below to go to the GeForce UK site, scroll down the page and click on Auto Detect Your GPU

and see if they can come up with some working drivers for you:

-

http://www.geforce.co.uk/drivers

-

Let me know how it turns out.

Expert:  Byron replied 2 years ago.
Hi Crosby. Any news? I'm standing by. If no suitable drivers are found it may be possible to install the Vista drivers in "compatibility" mode and get them to work. Let me know and I can help you with that.
Customer: replied 2 years ago.

Hi duky01


It is apparent that these work `vista drivers` only my system rejects it when drivers are introduced and reading the speile on forums! there is a way by changing `inf` files ????? I thought you would maybe know!!

Expert:  Byron replied 2 years ago.

What happened on the GeForce site?

-

I'm not sure about changing an inf file but you should try the compatibility troubleshooter to see if you can get the Vista drivers to work

-

http://windows.microsoft.com/en-us/windows/make-older-programs-run#1TC=windows-7

-

You'll need to have downloaded the drivers onto your laptop to do this

(as opposed to running the install over the internet)

Customer: replied 2 years ago.

I tried on the Geforce site and it replied unable to give me any info for my Sony Lap! `It replied: Sorry, GeForce Experience can not find a driver for this PC`.


 


 

Expert:  Byron replied 2 years ago.

In that case try the compatibility troubleshooter to see if you can get the drivers installed.

Customer: replied 2 years ago.

Thankyou for trying! I will try to get my head round these guy and maybe it will click!!


 


http://www.sony.co.uk/support/en/product/VGN-AR51M


 


http://community.sony.co.uk/t5/pcs-accessories/upgrade-to-windows-7-of-vaio-vgn-ar51m/td-p/259466

Expert:  Byron replied 2 years ago.

This one may take a little work.

What happens when you try the compatibility troubleshooter?

I read the links you sent. It's a little confusing to say the least.

Customer: replied 2 years ago.

Sorry had to go out!


 


I am going to try the compatibility troubleshooter now? although I think this would have been mentioned by now in other bulletins online?


 

Expert:  Byron replied 2 years ago.

I agree that it would probably have been mentioned. You can do this though: In Win7 click Start and in the search area type: device manager and open the search result at the top. Click the + sign to expand Display Adapters (since the driver isn't working it will likely already be expanded with an error icon) Right click on the adapter and select Properties. Click the Details tab and use the dropdown arrow to set the Property to

Hardware Ids - similar to the screenshot below

graphic

 

You will then see the information you need to enter into the search function on

this page: http://www.laptopvideo2go.com/drivers

Don't click the link that says: "Click here to scan for the latest Nvidia drivers"

It's a sales pitch.

Customer: replied 2 years ago.

I am sorry for the delay dukey01


 


I have tried various drivers but will not accept them! I may consider passing the problem to yourself and paying for your service and knowledge as it has gone beyond my capability.

Expert:  arsufi2002 replied 2 years ago.
Hi,
My name is ***** ***** would like to assist you with your issue.

By the way, do you mind working on your machine remotely..

If so, please download and install remote tool from below link
http://tinyurl.com/llp3ex8
Once installed, Open Teamviewer and share "Your ID" and "Password" on it

Thanks
Customer: replied 2 years ago.

Hi Fiyaz


 


As you are to have a go! I will create the link asp.


Please confirm the costing before proceeding.


 


regards crosby

Expert:  arsufi2002 replied 2 years ago.

Just 10$ and you may have to pay only if i provide a solution.

 

You may just share Teamviewer id and password

 

Thanks

Customer: replied 2 years ago.

Fiyas


 


 


471 856 968


 


4266

Customer: replied 2 years ago.

Fiyas I have loged into team viewer


 


471 856 968


 


4266

Expert:  arsufi2002 replied 2 years ago.

Hi,
Please share Teamviewer password

Thanks

Customer: replied 2 years ago.

Hi Fiyaz


 


471 856 968


 


7504

Expert:  arsufi2002 replied 2 years ago.
Hi,
Have you tried to install with vista driver?

Customer: replied 2 years ago.

I will try but I think I have tried them before, Undecided

Expert:  Satchi replied 2 years ago.

Hi ,

Welcome to JustAnswer

Try to go below URL and download and install the driver once



http://tinyurl.com/mr9k9wr

 

Regards,

Satchi

Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2467
Experience: 4 yrs of Hardware & Software Troubleshoot exp
Satchi and 2 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

We have tried this driver previously by myself and arsufi2002 but with no avail! but will try again!!


 


No good but thanks

Expert:  Satchi replied 2 years ago.
Ok good luck
Customer: replied 2 years ago.

The problem still exists!

Customer: replied 2 years ago.

Problem still exists

Expert:  Satchi replied 2 years ago.
Ok It seems that the hardware is not supported in Windows 7 .

You can go for below device as an alternative.

http://www.amazon.co.uk/CM3%C2%AE-External-Videocard-converter-compatible/dp/B002YB4DVU/ref=pd_sxp_f_pt

Regards
Satchi
Customer: replied 2 years ago.

With this device I can only see it reading through USB and transmit through VGA or/and HDMI. "Waiting for it to arrive"


 

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