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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38587
Experience:  Over 15 years of consulting to the IT industry
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I have a nookgg,g given to me about a year ago. It was working

Customer Question

I have a nookgg,g given to me about a year ago.
It was working OK up to 3 days ago, but now it opens to the stage where
it says drag to unlock the Nook, and then drops back to Press the N button
to wake up the nook.
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Nook and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Nook and tell me if it now functions correctly please.

Let me know the results please

Thank you
Customer: replied 3 years ago.

it only goes as far as drag to unlock your nook theen stops

Expert:  Richard replied 3 years ago.
Thanks John

Can you leave the power cable connected to the Nook for 10 minutes, then release.

Then repeat my initial procedure

tell me if it then starts correctly please.

Richard and 3 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

I tried that but no luck. I think I'll accept that the damned thing does'nt work and forget about it. Thanks for trying

Expert:  Richard replied 3 years ago.
It has failed sorry John, and you will need to replace it.

The procedure I did confirms this.

These are very simple devices, so it is straightforward to confirm the issue.

If you need anything else at all, please let me know

Thank you