hello sir/madamI would like to help you, please let me know when you are ready
I am ready
hi, are you unable to Access your Hotmail? is it giving an error?
no- I access through outlook but today outlook didn't take me to Hotmail so as no nothing about computers
I am stuck
I am out of ideas, let me opt out and open this question to other experts. remote assistance may be needed.if no expert opts in, we can continue.
yes but I am a computer novice so may not be able to answer anything