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I can't be sure a computer in the flat upstairs isn't connected. The only way is to switch the router off and switch it on again. Ok
ok - I disconnected the router and reconnected it. The XXXXX XXXXXght is still flashing.
So what do I do now? Will they accept my word that their equipment is faulty or do I quote a reference from you? How does this work?
So do I have to post the box back to them or will they come and collect it?
Ok thanks to that.