Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. After entering the wrong passwords for a few times, does it give you the option to enter your google / gmail account?Can you please remove the battery from the phone, then check if there is any other model besides G385F ?Do you see the Volume Down and Volume Up buttons on the phone?
Does your phone look similar like the ones in the image below?
Is it okay to reset the phone and start over?Edit: Please let me know if you still need help with this. Thank you,
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