How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask AAATom Your Own Question
AAATom
AAATom, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 468
Experience:  Working with and on computers of all kinds for 25+ years
66411959
Type Your Computer Question Here...
AAATom is online now

how do set my C655 laptop back to factory state

Customer Question

how do set my C655 laptop back to factory state
Submitted: 3 years ago.
Category: Computer
Expert:  AAATom replied 3 years ago.

AAATom :

Hello and welcome to JustAnswer!

I would like to help you reset your Toshiba C655 laptop to factory settings.

Before I give you instructions how to do it, can you please confirm that you are aware that resetting will erase all your data?

Thank you;
Tom

Customer:

yes

AAATom :

OK, good, thank you!

Please give me few minutes to write the instructions.

Customer:

ok

Customer:

how we doing?

AAATom :

It is 9 step. Please give ma minute.

AAATom :

*steps

AAATom :

OK, these are the instructions:

1. Turn the laptop off.

2. Press and hold the 0 (zero) key on your keyboard while powering on the laptop.

3. If your system offers a choice of Windows 7 32-bit or 64-bit operating system, select one at this time. If not, skip this step.

4. A warning screen appears, stating that all data will be deleted.
Click Yes to continue.

5. When the Toshiba Recovery Wizard opens and the "Selecting a process" screen displays,
select "Recovery of Factory Default Software" and then click Next.

6. The "Recovery of Factory Default Software" screen appears.
Select "Recover to out-of-box state"

7. Click Next.

8. A confirmation message displays reminding that all data will be lost.
Click Next to begin the recovery.
When the process is complete, a message displays indicating that the internal storage drive has been recovered.

9. Press any key on the keyboard to restart the laptop.

AAATom :

Please follow them and let me know if you face any difficulties.

Customer:

how will i get back to you after i start my computer

AAATom :

Hm, are you using the same laptop now?

AAATom :

You will get an email notification when I post here - you can use the link in that email to get straight back to this chat.

AAATom :

Can you, please, confirm (or deny) that you are going to reset the laptop you are currently using to communicate with me?

Customer:

yes sorry for the delay i was writing the instructions down

AAATom :

OK, no problem.
So, you are going to reset the laptop you are currently using to communicate with me?

Customer:

yes

AAATom :

OK, can you tell me how do you access your email?

AAATom :

Is it trough web mail or an email client?

Customer:

i have other computers

AAATom :

OK, good.
You will get an email notification when I post here - you can use the link in that email to get back to this chat.

Customer:

ok bye for now

AAATom :

OK, bye!

Customer: Just starting up now
Customer: Configuring system
AAATom :

OK, good.

Customer: There are 37 more installations to go, this will take a while, can I just leave it as I have to go out
AAATom and other Computer Specialists are ready to help you
Expert:  AAATom replied 3 years ago.
Yes, you can leave it but it may stop at some prompt (asking for your confirmation/input). You will see that when you are back, of course, and then let it continue.

Thank you for excellent rating and bonus!

Tom