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Hello and welcome to JustAnswer!I would like to help you reset your Toshiba C655 laptop to factory settings.Before I give you instructions how to do it, can you please confirm that you are aware that resetting will erase all your data?Thank you;Tom
OK, good, thank you!Please give me few minutes to write the instructions.
how we doing?
It is 9 step. Please give ma minute.
OK, these are the instructions:1. Turn the laptop off.2. Press and hold the 0 (zero) key on your keyboard while powering on the laptop.3. If your system offers a choice of Windows 7 32-bit or 64-bit operating system, select one at this time. If not, skip this step.4. A warning screen appears, stating that all data will be deleted.Click Yes to continue.5. When the Toshiba Recovery Wizard opens and the "Selecting a process" screen displays, select "Recovery of Factory Default Software" and then click Next.6. The "Recovery of Factory Default Software" screen appears.Select "Recover to out-of-box state"7. Click Next.8. A confirmation message displays reminding that all data will be lost.Click Next to begin the recovery.When the process is complete, a message displays indicating that the internal storage drive has been recovered.9. Press any key on the keyboard to restart the laptop.
Please follow them and let me know if you face any difficulties.
how will i get back to you after i start my computer
Hm, are you using the same laptop now?
You will get an email notification when I post here - you can use the link in that email to get straight back to this chat.
Can you, please, confirm (or deny) that you are going to reset the laptop you are currently using to communicate with me?
yes sorry for the delay i was writing the instructions down
OK, no problem.So, you are going to reset the laptop you are currently using to communicate with me?
OK, can you tell me how do you access your email?
Is it trough web mail or an email client?
i have other computers
OK, good. You will get an email notification when I post here - you can use the link in that email to get back to this chat.
ok bye for now