How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask AAATom Your Own Question
AAATom
AAATom, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 468
Experience:  Working with and on computers of all kinds for 25+ years
66411959
Type Your Computer Question Here...
AAATom is online now

how do set my C655 laptop back to factory state

This answer was rated:

how do set my C655 laptop back to factory state

AAATom :

Hello and welcome to JustAnswer!

I would like to help you reset your Toshiba C655 laptop to factory settings.

Before I give you instructions how to do it, can you please confirm that you are aware that resetting will erase all your data?

Thank you;
Tom

Customer:

yes

AAATom :

OK, good, thank you!

Please give me few minutes to write the instructions.

Customer:

ok

Customer:

how we doing?

AAATom :

It is 9 step. Please give ma minute.

AAATom :

*steps

AAATom :

OK, these are the instructions:

1. Turn the laptop off.

2. Press and hold the 0 (zero) key on your keyboard while powering on the laptop.

3. If your system offers a choice of Windows 7 32-bit or 64-bit operating system, select one at this time. If not, skip this step.

4. A warning screen appears, stating that all data will be deleted.
Click Yes to continue.

5. When the Toshiba Recovery Wizard opens and the "Selecting a process" screen displays,
select "Recovery of Factory Default Software" and then click Next.

6. The "Recovery of Factory Default Software" screen appears.
Select "Recover to out-of-box state"

7. Click Next.

8. A confirmation message displays reminding that all data will be lost.
Click Next to begin the recovery.
When the process is complete, a message displays indicating that the internal storage drive has been recovered.

9. Press any key on the keyboard to restart the laptop.

AAATom :

Please follow them and let me know if you face any difficulties.

Customer:

how will i get back to you after i start my computer

AAATom :

Hm, are you using the same laptop now?

AAATom :

You will get an email notification when I post here - you can use the link in that email to get straight back to this chat.

AAATom :

Can you, please, confirm (or deny) that you are going to reset the laptop you are currently using to communicate with me?

Customer:

yes sorry for the delay i was writing the instructions down

AAATom :

OK, no problem.
So, you are going to reset the laptop you are currently using to communicate with me?

Customer:

yes

AAATom :

OK, can you tell me how do you access your email?

AAATom :

Is it trough web mail or an email client?

Customer:

i have other computers

AAATom :

OK, good.
You will get an email notification when I post here - you can use the link in that email to get back to this chat.

Customer:

ok bye for now

AAATom :

OK, bye!

Customer: Just starting up now
Customer: Configuring system
AAATom :

OK, good.

Customer: There are 37 more installations to go, this will take a while, can I just leave it as I have to go out
AAATom and other Computer Specialists are ready to help you
Yes, you can leave it but it may stop at some prompt (asking for your confirmation/input). You will see that when you are back, of course, and then let it continue.

Thank you for excellent rating and bonus!

Tom