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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38371
Experience:  Over 15 years of consulting to the IT industry
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My computer states printer is out of paper, Not true. I have

Resolved Question:

My computer states printer is out of paper, Not true. I have diswconnected, unplugged, reconnected, no difference. I have cleaned cartridges , no change. Printer will self test, no problem . Printer will also photocopy.
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me the make and model of the printer.

And which version of windows you are using?

Thank you
Customer: replied 3 years ago.

HP Photosmart C4100


 


Windows 8

Expert:  Richard replied 3 years ago.
Thank you Angela.

Can you press the windows key + R and type in

services.msc

Press enter

Look in the list for Print Spooler.

Click on it and click Stop, then click Start.

Then try to print and tell me if you can now print please.
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