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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5250
Experience:  B.Sc. Computer Science with Honors
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My echo sound test is not working on skype

Resolved Question:

My echo sound test is not working on skype
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.

Michelle :

Hello. My name is ***** ***** I will be assisting you today.

Michelle :

let me know when you are ready

Customer:

Yes I am ready

Michelle :

are you able to hear sound when you play music or watch youtube

Customer:

I can hear videos I am having problems using skype, I cannot hear the person I am calling and I hear myself through my speakers, also I cannot hear my voice on the echo sound test

Michelle :

using remote access or you want me to give you steps to follow

Michelle :

let me know

Customer:

I do not use youtube or listen to music on my computer

Customer:

please use remote access

Michelle :

ok

Michelle :

click on the link and follow the onscreen steps to run the tool.

Michelle :

once you are connected let me know

Michelle :

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues

Michelle :

I see you are offline, let me know when you are back online.

Customer:

My computer would not accept the remote assistant

Michelle :

no problem, incase you close this screen accidentally then check your email, you will be able to get reconnected to this chat session.

Michelle :

click on this link and open this website

Customer:

so what do i do now?

Michelle :

as the page opens click on the green button download its free

Michelle :

it says start full version its free

Michelle :

are you still there.

Michelle :

i will walk you through steps if you are not able to run the remote tool.

Customer:

I still cannot do it by remote, can we try with the chat

Michelle :

sure

Michelle :

open skype

Michelle :

ready to follow steps now

Customer:

ok

Michelle :

open skype click on the options tab on the top

Michelle :

click on the audio setting icon on the left hand side

Michelle :

check the microphone dropdown and select the correct driver from the list

Michelle :

and then test

Customer:

If I open skype I keep losing you!

Michelle :

do the same with the volume control

Michelle :

press alt and tab key to switch between the screens

Customer:

I have done all that before and it seems everything is working!! But my echo sound tester I cannot hear my message

Michelle :

you will not be able to hear your own sound if your mic or sound driver is not selected correctly

Michelle :

i gave you the teamviewer link to open what happened is it not opening.

Customer:

I still lose you so I am not sure what to do?


 

Michelle :

you cannot stay on this chat and remote screen at the same time to switch between two screen press alt and tab keys on the keyboard.

Customer:

I hear my voice through my speakers

Michelle :

you want to hear your voice on the head phone?

Michelle :

then you have to select the arrow drop down on the speaker options under options screen

Customer:

I DONNOT want to hear voice, but I do! This is the problem also my echo sound test I cannot hear my message

Michelle :

please click here

Michelle :

it will install teamviewer let it install and as i said use the alt and tab key to switch between the screens you want to navigate

Customer:

I have and I come straight back to your page

Michelle :

did you click on click here on my last answer

Customer:

My computer will not accept it

Michelle :

please click here and install teamviewer

Michelle :

you will see teamviewer with 9 digit code and 4 digit password

Michelle :

let me know that

Customer:

That's what I wanted to know, but I still have to go back to my emails as soon as I make it smaller I lose the page!

Michelle :

background and foreground screen.

Customer:

ID 234 434 853 Password *****

Customer:

both

Michelle :

got it

Michelle :

allow me to connect

Customer:

So what do I do now

Michelle :

do you see trusted option on the teamviewer screen

Michelle :

click on trusted

Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5250
Experience: B.Sc. Computer Science with Honors
Michelle and 6 other Computer Specialists are ready to help you
Expert:  Michelle replied 2 years ago.
as your skype is now working, please click on a smiley face below to rate my service
let me know if you need any other assistance
thanks for choosing just answer
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5250
Experience: B.Sc. Computer Science with Honors
Michelle and 6 other Computer Specialists are ready to help you

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