Hello. My name is ***** ***** I will be assisting you today.
let me know when you are ready
Yes I am ready
are you able to hear sound when you play music or watch youtube
I can hear videos I am having problems using skype, I cannot hear the person I am calling and I hear myself through my speakers, also I cannot hear my voice on the echo sound test
using remote access or you want me to give you steps to follow
let me know
I do not use youtube or listen to music on my computer
please use remote access
click on the link and follow the onscreen steps to run the tool.
once you are connected let me know
1) Click Join2) Click Run/OK/Yes/Allow if asked3)Click Allow /Run/Ok if asked by Anti Virus4)Let me know any issues
I see you are offline, let me know when you are back online.
My computer would not accept the remote assistant
no problem, incase you close this screen accidentally then check your email, you will be able to get reconnected to this chat session.
click on this link and open this website
so what do i do now?
as the page opens click on the green button download its free
it says start full version its free
are you still there.
i will walk you through steps if you are not able to run the remote tool.
I still cannot do it by remote, can we try with the chat
ready to follow steps now
open skype click on the options tab on the top
click on the audio setting icon on the left hand side
check the microphone dropdown and select the correct driver from the list
and then test
If I open skype I keep losing you!
do the same with the volume control
press alt and tab key to switch between the screens
I have done all that before and it seems everything is working!! But my echo sound tester I cannot hear my message
you will not be able to hear your own sound if your mic or sound driver is not selected correctly
i gave you the teamviewer link to open what happened is it not opening.
I still lose you so I am not sure what to do?
you cannot stay on this chat and remote screen at the same time to switch between two screen press alt and tab keys on the keyboard.
I hear my voice through my speakers
you want to hear your voice on the head phone?
then you have to select the arrow drop down on the speaker options under options screen
I DONNOT want to hear voice, but I do! This is the problem also my echo sound test I cannot hear my message
please click here
it will install teamviewer let it install and as i said use the alt and tab key to switch between the screens you want to navigate
I have and I come straight back to your page
did you click on click here on my last answer
My computer will not accept it
please click here and install teamviewer
you will see teamviewer with 9 digit code and 4 digit password
let me know that
That's what I wanted to know, but I still have to go back to my emails as soon as I make it smaller I lose the page!
background and foreground screen.
ID 234 434 853 Password *****
allow me to connect
So what do I do now
do you see trusted option on the teamviewer screen
click on trusted