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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5703
Experience:  B.Sc. Computer Science with Honors
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My echo sound test is not working on skype

Resolved Question:

My echo sound test is not working on skype
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

Hello. My name is ***** ***** I will be assisting you today.

Michelle :

let me know when you are ready

Customer:

Yes I am ready

Michelle :

are you able to hear sound when you play music or watch youtube

Customer:

I can hear videos I am having problems using skype, I cannot hear the person I am calling and I hear myself through my speakers, also I cannot hear my voice on the echo sound test

Michelle :

using remote access or you want me to give you steps to follow

Michelle :

let me know

Customer:

I do not use youtube or listen to music on my computer

Customer:

please use remote access

Michelle :

ok

Michelle :

click on the link and follow the onscreen steps to run the tool.

Michelle :

once you are connected let me know

Michelle :

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues

Michelle :

I see you are offline, let me know when you are back online.

Customer:

My computer would not accept the remote assistant

Michelle :

no problem, incase you close this screen accidentally then check your email, you will be able to get reconnected to this chat session.

Michelle :

click on this link and open this website

Customer:

so what do i do now?

Michelle :

as the page opens click on the green button download its free

Michelle :

it says start full version its free

Michelle :

are you still there.

Michelle :

i will walk you through steps if you are not able to run the remote tool.

Customer:

I still cannot do it by remote, can we try with the chat

Michelle :

sure

Michelle :

open skype

Michelle :

ready to follow steps now

Customer:

ok

Michelle :

open skype click on the options tab on the top

Michelle :

click on the audio setting icon on the left hand side

Michelle :

check the microphone dropdown and select the correct driver from the list

Michelle :

and then test

Customer:

If I open skype I keep losing you!

Michelle :

do the same with the volume control

Michelle :

press alt and tab key to switch between the screens

Customer:

I have done all that before and it seems everything is working!! But my echo sound tester I cannot hear my message

Michelle :

you will not be able to hear your own sound if your mic or sound driver is not selected correctly

Michelle :

i gave you the teamviewer link to open what happened is it not opening.

Customer:

I still lose you so I am not sure what to do?


 

Michelle :

you cannot stay on this chat and remote screen at the same time to switch between two screen press alt and tab keys on the keyboard.

Customer:

I hear my voice through my speakers

Michelle :

you want to hear your voice on the head phone?

Michelle :

then you have to select the arrow drop down on the speaker options under options screen

Customer:

I DONNOT want to hear voice, but I do! This is the problem also my echo sound test I cannot hear my message

Michelle :

please click here

Michelle :

it will install teamviewer let it install and as i said use the alt and tab key to switch between the screens you want to navigate

Customer:

I have and I come straight back to your page

Michelle :

did you click on click here on my last answer

Customer:

My computer will not accept it

Michelle :

please click here and install teamviewer

Michelle :

you will see teamviewer with 9 digit code and 4 digit password

Michelle :

let me know that

Customer:

That's what I wanted to know, but I still have to go back to my emails as soon as I make it smaller I lose the page!

Michelle :

background and foreground screen.

Customer:

ID 234 434 853 Password *****

Customer:

both

Michelle :

got it

Michelle :

allow me to connect

Customer:

So what do I do now

Michelle :

do you see trusted option on the teamviewer screen

Michelle :

click on trusted

Michelle and other Computer Specialists are ready to help you
Expert:  Michelle replied 3 years ago.
as your skype is now working, please click on a smiley face below to rate my service
let me know if you need any other assistance
thanks for choosing just answer
Michelle and other Computer Specialists are ready to help you