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hello sir/madamI would like to help you, please let me know when you are ready
I am ready
hi, are you unable to Access your email?
yes but only yesterdays...
what is the email address you are having problems with? please replace @ with "at" when typing your email here
my own address i.e *****@******.***
can you type again
please replace @ with "at" when typing your email here
do you remember your password?
when you try to Access your email, do you get any errors?
I remember my password ***** no I do not get any "errors"
why are you unable to Access your email?
page does not load?
are you getting a blank page?
I fill in id and p/w into the two spaces and try to load this info but the field just remains with the inserted info and does not move.
let's go step by step
are you using the computer in question?
can you go to http://mail.yahoo.com
and try now
are you able to Access?
DANGEROUS URL REMOVED
are you unable to see the link
what do you mean...i typed the link but cant see it in this box only mail.yahoo.com in your box
if you want we can try remote assistance and fix the problem together quickly
i should also explain that when i try to access email on my iphone 5 i get a notice reading "CANNOT GET MAIL...THE CONNECTION TO THE SERVER FAILED"...is this any help
I am out of ideas, let me opt out and open this question to other experts. remote assistance may be needed.if no expert opts in, we can continue.
will there be an additional charge?
I see my usual log in field with two blank spaces for id and p/w...which i have filled in over 6 times today.
that's correct, no reaction
I suppose so but I can't be sure!
yahoo is working but not my email
I have a Yahoo account...but until yesterday for some reason no new mail can be received nor can i send any mail.
your instructions are too complicated for me to follow..would it be possible for you to call yahoo and sort this out because i have spent nearly three hours trying to contact them to no avail..i feel like going back to the quill pen and the high stool...no offence to you!!
I got as far as downloading the teamviewer programme but to install it they wanted a p/w which i tried to give but it was always rejected ...so i;m back here with you!
yes but which one?...my apple mac one?
OK so the programme is installed..what now?
No all it did was to confirm with a large green tick that the programme had been successfully installed...no id or P,W!
I've returned to the programme and even reinstalled it in the hope of being given an id and p/w...NO SUCH LUCK ...I JUST GET THE GREEN TICK AS BEFORE ... how can we proceed?
I have not closed the programme...nothing is happening...no id no p/w!!
I don't know how to secure an id and p/w for you to help me through this complete nightmare!!
What do you mean by letting the programme run?
...I HAVE A GREEN TICK ON THE BOX THAT SAYS THAT THE PROGRAMME HAS BEEN INSTALLED SUCCESSFULLY.NOW,WHAT NEXT? WHAT DO I NEED TO DO TO RUN THE PROGRAMME? THERE IS NOTHING IN THE BOX TO INDICATE WHERE TO CLICK TO RUNTHE PROGRAMME...just a CLOSE INDICATOR!!
WHERE...THERE IS NOTHING ON THE BOX TO INDICATE WHERE I SHOULD CLICK?....JUST A GREEN TICK!!??
THANKS BUT HOW EXACTLY WHAT DO I CLICK ON?
Thanks so much for your patience...THE ID is 454 590 663The password ***** *****
Hope this works
SAME ID new P/W is 2400