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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36777
Experience:  Over 15 years of consulting to the IT industry
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I have plots my gmail account on my kindle fire,how do I get

Customer Question

I have plots my gmail account on my kindle fire,how do I get them back,I have tried to get it back for the past week,with no luck.
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

What happens when you try to add your gmail account to your Kindle?

What goes wrong?

Thank you
Customer: replied 3 years ago.

It says Authentication wrong,or something like that. I feel l lost with out my emails cos I can't keep in contact with family news abroad.

Expert:  Richard replied 3 years ago.
Thanks Nicola

Can you click on my link below and tell me if you can sign in there please?

www.gmail.com

Please let me know
Customer: replied 3 years ago.

It daylong in password ( which stupidly I can't remember.

Expert:  Richard replied 3 years ago.
Sorry Nicola

I dont understand

"It daylong in password ( which stupidly I can't remember."

You mean it wont accept your password?

Customer: replied 3 years ago.

Sorry that should of said log in password,which I stupidly have forgotten.

Expert:  Richard replied 3 years ago.
Thanks Nicola

This is why it is not working on the Kindle, we need to get this corrected.

To do this, please click on my link below

https://www.google.com/accounts/recovery/

Follow the process and once you reset the password, use this new password on the Kindle.

Let me know the results please

Customer: replied 3 years ago.

It is sending me a code, but I can't get in to emails to see it,also the mobile number it has is wrong,not sure how to change it.

Expert:  Richard replied 3 years ago.
ok, then this puts you in a difficult position Nicola.

If your not able to pass this, then the automated tools will not be able to help you regain access.

You will need to follow the manual process, it is the only option left in your situation.

You'll need a working email account so they can contact you on it. I advise to make a temporary one here if you don't have one.

https://accounts.google.com/SignUp?service=mail

Then go to this link and fill in the form please.

https://support.google.com/accounts/contact/disabled2?p=

You will then need to allow up to 24 hours for Google to contact you with the instructions to reset your password.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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