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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36462
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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i cannot get started with kindle on wifi my router has been

Resolved Question:

i cannot get started with kindle on wifi
my router has been checked out
i hv an amazon account
kindle is new
Submitted: 2 years ago.
Category: Computer
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

What happens when you try to connect your Kindle to the router? Do you get an error message?
Customer: replied 2 years ago.

yes

Expert:  Josh replied 2 years ago.
Please provide me with the error message
Customer: replied 2 years ago.

password is i believe the wireless key number


its not accepted by kindle


my bt hub is bthomehub2-2WQ6

Expert:  Josh replied 2 years ago.
Are you entering the password ***** you see it on the router? Capital letters must be capitalized
Customer: replied 2 years ago.

it is (WPA):43228834d5


i hv ommitted the capitals in brackets as instructed by bt

Expert:  Josh replied 2 years ago.
Did you ever change any of the wireless password *****? That is the default password ***** it could have been changed.
Customer: replied 2 years ago.

no im reading it off the back of the hub (router)

Expert:  Josh replied 2 years ago.
Do you have any other device that is currently connected to your wireless network?
Customer: replied 2 years ago.

no i hv a phone and tv from bt

Expert:  Josh replied 2 years ago.
Are you sure that it is your network that is appearing in the Wi-Fi list on the Kindle? Neighbors could have a BThub network too. The SSID (network name) on the back of the router
Customer: replied 2 years ago.

no neighbours


 


yes its on router and on kindle list


its a home hub 2

Expert:  Josh replied 2 years ago.
Okay -

Please unplug the router and power off the Kindle. Plug in the router and wait 1 minute then power on the Kindle. Try again.

Customer: replied 2 years ago.

hv done that


power and kindle back on

Expert:  Josh replied 2 years ago.
Please double check that you are entering the password ***** onto the Kindle
Customer: replied 2 years ago.

yes.........43228834d5


its the wireless key number on router

Customer: replied 2 years ago.
Relist: Inaccurate answer.
goes off line for half hour at a time
sitting at computer like an idiot while the seconds click by on time he says he will return and does not
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What is the exact error or message?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

it says your kindle is unable to connect to the wifi networkbthomehub2-2wq6 the password ***** *****


 


yes i will speak directly

Expert:  Viet - Computer Tech replied 2 years ago.
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=b83af847-e1b3-4f55-a372-73f82ff9108a

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 2 years ago.

no its not


 


the kindle is saying im putting in wrong password ***** i understand the passwords on th back of the hub

Expert:  Viet - Computer Tech replied 2 years ago.

I'm sorry. Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

http://166.78.231.170:8040/?Session=b83af847-e1b3-4f55-a372-73f82ff9108a

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/lt8tq8p

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

, then join session, and allow the Elsinore / ScreenConnect program (at the bottom) to download / open / run, and try any other option it gives you as needed. Thank you,

 

  1. If it still does not join / connect, please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

 

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

no old lady too complicated just type answers

Expert:  Viet - Computer Tech replied 2 years ago.

We're connected; working on issue. Thanks,

Expert:  Viet - Computer Tech replied 2 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36462
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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