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What is the exact error message that you get before your monitor goes blank?
You can repeat the error by switching the computer off and waiting a few seconds and then turning it on again and watching the monitor carefully to see if you can read the error message.
computer now does not reach error message stage shuts down after displaying packard bell screen
Okay. This is what you need to do: Immediately after turning on the computer, begin continuously depressing the F8 key. This will display a menu that will allow you to boot the computer in safe mode.
Also, I need to know what you were doing when the computer last worked. Was the computer working before this error condition occurred?
yes was on internet
You may have picked up a virus if you were downloading an infected file. Do you know if you have virus protection enabled on your computer?
Are you still there??
yes norton360 screen blank after pressing f8
You have to press F8 at the right time. It works best if you continually press and release the F8 key while restarting the computer.