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Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman, Computer Support Specialist
Category: Computer
Satisfied Customers: 767
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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computer packard bell IMEDD3318 E2220 VISTA switches off

Resolved Question:

computer packard bell IMEDD3318 E2220 VISTA switches off after few seconds monitor blank after saying repair
WHAT DO I DO?
Submitted: 3 years ago.
Category: Computer
Expert:  Joel Kalman replied 3 years ago.

JoelK :

Hello. My name is ***** ***** I will be assisting you today. Thank you for your question. My goal is to provide excellent customer service.

JoelK :

What is the exact error message that you get before your monitor goes blank?

JoelK :

You can repeat the error by switching the computer off and waiting a few seconds and then turning it on again and watching the monitor carefully to see if you can read the error message.

Customer:

computer now does not reach error message stage shuts down after displaying packard bell screen

JoelK :

Okay. This is what you need to do: Immediately after turning on the computer, begin continuously depressing the F8 key. This will display a menu that will allow you to boot the computer in safe mode.

JoelK :

Also, I need to know what you were doing when the computer last worked. Was the computer working before this error condition occurred?

Customer:

yes was on internet

JoelK :

You may have picked up a virus if you were downloading an infected file. Do you know if you have virus protection enabled on your computer?

JoelK :

Are you still there??

Customer:

yes norton360 screen blank after pressing f8

JoelK :

You have to press F8 at the right time. It works best if you continually press and release the F8 key while restarting the computer.

Expert:  Joel Kalman replied 3 years ago.
If you cannot get your computer to boot into safe mode, you have experienced a hardware failure, and it will be impossible to perform a software recovery to a previous working condition.

Your Windows Vista operating system is quite outdated, and your computer hardware is not up to existing performance standards. It is time to replace your computer.

I hope that this information helps you to come to a successful resolution to your problem. If you are satisfied with my service, please be sure to give me a good or excellent rating.

I ONLY GET COMPENSATED FOR MY SERVICES WHEN I RECEIVE A POSITIVE RATING. Thank you for giving me the opportunity to be of service.

Joel Kalman and 2 other Computer Specialists are ready to help you
Expert:  Joel Kalman replied 3 years ago.
David-

I am grateful for the opportunity to be of service, and I am glad that I was able to assist you in finding the best solution to your technical problem.

If any problems arise in the future where I can be of assistance, please return to Just Answer and ask for me by name. Thank you.

Joel