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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 31236
Experience:  Over 15 years of consulting to the IT industry
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howdo i rerieveapassword

Customer Question

howdo i rerieveapassword
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please for which service this password is for?

eg: BT Internet Email, Hotmail, your windows computer?

Thank you
Customer: replied 2 years ago.

password isfor my hub user name clark123 on a o l

Expert:  Richard replied 2 years ago.
So to connect to your wifi network Sandy?

Is this what you need the password for?

Customer: replied 2 years ago.

i need this passport to access my kindle;i'vetriedthe user name andpassword on the hu unsuccassfully

Expert:  Richard replied 2 years ago.
Sandy

I need you to be a little more clearer on your problem.

You are trying to connect your Kindle to your Wifi Network?

Or register the Kindle with your Amazon account?

Customer: replied 2 years ago.

trying to connect my kindle to my wifi network

Expert:  Richard replied 2 years ago.
Thank you

The password you need to use is written on the BT Hub.

It is the Wireless Key that is printed on the label on the BT Hub itself.

It depends on which one you have, but click on my below link and it will show you where to find it on all the different BT Hubs available.

Click me to open

This is the password you enter on the Kindle.

Let me know the results please

Customer: replied 2 years ago.

it is a a o l hub i have,not bt

Expert:  Richard replied 2 years ago.
AOL do not provide a Hub

Look on it for the make and model and tell me what this is please.

Customer: replied 2 years ago.

it says a o l broadband ADSL2

Expert:  Richard replied 2 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do, and then I can get the password for you.

Can you please go to www.teamviewer.com

Click on Download in the top right.

Go down to "TeamViewer Quicksupport"

Click on Download and download and run the program.

It will give you an ID and a Password.

Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password in your next message to me here.

Do not close the program, but leave it open.

I can then connect to your computer.

Thank you
Customer: replied 2 years ago.

id 466 614 780


password7425

Expert:  Richard replied 2 years ago.
Thanks but you closed the Teamviewer program.

You need to keep it open.

Please open it again, give me the new password and leave it open so I can connect.

Thank you
Customer: replied 2 years ago.

3291

Expert:  Richard replied 2 years ago.
It still says it is not running.

Can you please restart your computer and run it again and give me the new password.

Thank you

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