I followed the instructions but there is no connection.and this is the second printer if had the first one was just the same I am not sure if I am doing something wrong on my tablet when I go into settings it shows HP printer is there something else I should be doing? I have given the hub wireless network and the hub password ***** to printer.Surely I can't have bought 2printers that won't connect.I am new to IT so its very possible that I am missing something but they told me at cuurys that it should be fine..
I have the wireless network test results it shows:
Wireless On Pass
Wireless Working Pas
Connectivity Connected Not Run
Disconnect count total
Disconnect count( last hour) 0
Disconnect count ( last 24 hours) 0
Network Name(SSID) found Pass
Other networks detected matching your network name(SSID) No
Wireless Networks Detected 7
Printer Settings Consistent with Wireless router settings FAIL
No filtering Not run
Channel Not Run
Network Name(SSID) BTHub4-TJWK
Hardware Address(MAC) fc: 15:b4:62:35:48
IP Address Not applicable
Configuration Source Not Applicable
Communication Mode Infrastructure
Authentication Type Open System
Encryption 64-bit WEP
Hope this helps
Its on the printout from my printer
I don't know what you mean. I just click on my icons to access internet .
y Tablet is a LENOVO LEN S6000 WIFI.
Where do I find menu it hasn't come up.
There is no 3lines there are only 6 square boxes.
Josh I'm so sorry I didn't mean to offend. You are responding very quickly and I really do appreciate it.
I went into browser pressed the 3 lines but all that came up was:
New Incognito Tab
Save for offline reading
Find on Page
Request desktop Page
I hope this helps.
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No I've tried clicking on all icons and it doesn't show the facility to print.
When I clicked on HpPrint it said we cannot find this app.Please download the file and then open it.but I can't download.
The icon showed Printhand Sorry I misspelled it.Tess.
It shows Printhand
Sorry so long replying.Selected Printhand nothing has happened.