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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 16363
Experience:  Expert for over 10 years
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I have alenovo tablet connection with BT WiFi and BT broadband

Customer Question

I have alenovo tablet connection with BT WiFi and BT broadband and I have just bought an HPOfficejet 6600 printer but cannot get them to connect my tablet and BT connection are fine is there something I should be trying I have followed all instructions.
Submitted: 2 years ago.
Category: Computer
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Were you able to connect the tablet to the Wi-Fi network?
Customer: replied 2 years ago.

Yes perfectly

Expert:  Josh replied 2 years ago.
Great - Did you connect the printer to the Wi-Fi network?
Customer: replied 2 years ago.

I followed the instructions but there is no connection.and this is the second printer if had the first one was just the same I am not sure if I am doing something wrong on my tablet when I go into settings it shows HP printer is there something else I should be doing? I have given the hub wireless network and the hub password ***** to printer.Surely I can't have bought 2printers that won't connect.I am new to IT so its very possible that I am missing something but they told me at cuurys that it should be fine..

Expert:  Josh replied 2 years ago.
Tess,

On the printer, did you connect it to the Wi-Fi network? It is important to connect the printer to the network first before trying to printer from any device to that printer. You should receive a connected message and sometimes a printed page that shows your network connections.
Customer: replied 2 years ago.

I have the wireless network test results it shows:


Wireless On Pass


Wireless Working Pas


 


Connectivity Connected Not Run


Disconnect count total


Disconnect count( last hour) 0


Disconnect count ( last 24 hours) 0


Network Name(SSID) found Pass


Other networks detected matching your network name(SSID) No


Wireless Networks Detected 7


Printer Settings Consistent with Wireless router settings FAIL


No filtering Not run


Channel Not Run


Security PASS


 


Current Figuration


Network Name(SSID) BTHub4-TJWK


Hardware Address(MAC) fc: 15:b4:62:35:48


IP Address Not applicable


Configuration Source Not Applicable


Communication Mode Infrastructure


Authentication Type Open System


Encryption 64-bit WEP


 


Hope this helps


Tess.

Expert:  Josh replied 2 years ago.
Is that on the tablet or printer?
Customer: replied 2 years ago.

Its on the printout from my printer

Expert:  Josh replied 2 years ago.
What operating system does the tablet have? Windows 8, 8.1, or Windows RT?
Customer: replied 2 years ago.

I don't know what you mean. I just click on my icons to access internet .

Expert:  Josh replied 2 years ago.
Which Lenovo tablet model do you have?
Customer: replied 2 years ago.

Wink


y Tablet is a LENOVO LEN S6000 WIFI.


Thanks Josh.

Expert:  Josh replied 2 years ago.
Try this on the tablet..

  1. Touch the menu icon in the top right corner of the Gallery, Email, or Browser app.
  2. Touch Print .
    Figure 1: Print (Gallery app example)
    Print (Gallery app example)
  3. Touch Touch to Select a Printer .
  4. The tablet displays a list of available printers. Find your printer on the list, and touch to select it. Printer selection only needs to be completed once (the first time you pair your tablet with your printer).
    NOTE:Make sure your printer and tablet are connected to the same Wi-Fi network. If your printer does not appear in this list, you may need to use one of the other printing methods in this document.
    Figure 2: Select your printer
    Select your printer
  5. In the Print dialog, change the number of copies to print by touching the - or + icons next to Copies.
    Figure 3: Copies - / +
    Copies - / + in Print dialog
  6. To display other printing options (for example, paper size and color mode), touch Show options , and select your preferred settings in the options menu.
    Figure 4: Show options
    Show options in Print dialog
  7. Touch Print to send the print job to the printer.
    Figure 5: Print
    Print
Customer: replied 2 years ago.

Frown


Where do I find menu it hasn't come up.

Customer: replied 2 years ago.

Where do I find menu it hasn't come up.

Expert:  Josh replied 2 years ago.
The menu is the 3 lines icon (one line above each other; 3 total)
Customer: replied 2 years ago.

There is no 3lines there are only 6 square boxes.

Expert:  Josh replied 2 years ago.
Tess,

Please stop rating the answers as POOR/BAD SERVICE when we are still working on the issue.

The three line option appears when you open the browser, Gallery, or email.
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 16363
Experience: Expert for over 10 years
Josh and 4 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Josh I'm so sorry I didn't mean to offend. You are responding very quickly and I really do appreciate it.


I went into browser pressed the 3 lines but all that came up was:


 


Refresh


Stop


Home


Close


New Incognito Tab


Save for offline reading


Share Page


Find on Page


Request desktop Page


New Tab


Page Info


Settings.


 


I hope this helps.

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Expert:  Josh replied 2 years ago.
Hi Tess,

I didn't think you did that previous rating on purpose. :)

Are you selecting the Menu icon in the upper right hand corner? (The option with 3 boxes/lines on top of each other)
Customer: replied 2 years ago.

Yes Josh.


Tess.

Expert:  Josh replied 2 years ago.
What options do you see if you select Share Page
Customer: replied 2 years ago.

The Options are:


Blue Tooth


Copy To Clipboard


Drive


EMail


Evernote


GMail


Google


Hangouts


HPePrint


Knowhow


Print and


Skype


 


 

Customer: replied 2 years ago.

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The Options are:


Blue Tooth


Copy To Clipboard


Drive


EMail


Evernote


GMail


Google


Hangouts


HPePrint


Knowhow


Print and


Skype


 


 

Expert:  Josh replied 2 years ago.
Try Print from there

Select your printer and see if it prints
Customer: replied 2 years ago.

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No I've tried clicking on all icons and it doesn't show the facility to print.


 

Expert:  Josh replied 2 years ago.
You mentioned an option that said Print from the list - What happens when you select it?
Customer: replied 2 years ago.

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When I clicked on HpPrint it said we cannot find this app.Please download the file and then open it.but I can't download.

Customer: replied 2 years ago.

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The icon showed Printhand Sorry I misspelled it.Tess.

Expert:  Josh replied 2 years ago.
The option is "Printhand" or "Print and"
Customer: replied 2 years ago.

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It shows Printhand

Expert:  Josh replied 2 years ago.
Select Printhand and try printing from there
Customer: replied 2 years ago.

Sorry so long replying.Selected Printhand nothing has happened.

Customer: replied 2 years ago.

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Sorry so long replying.Selected Printhand nothing has happened.

Expert:  Josh replied 2 years ago.
Nothing displayed on your screen?
Customer: replied 2 years ago.

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No

Expert:  Josh replied 2 years ago.
Open a picture and look at the image below


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View Full Image

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Select the 3 bar option, do you see Print like the picture?

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