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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My e-mail has not worked since Saturday. I keep getting the

Resolved Question:

My e-mail has not worked since Saturday. I keep getting the message that my name or password ***** changed. It has not as far as I know.
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 2 years ago.

Yes, please try.

Expert:  James K. replied 2 years ago.
http://166.78.231.170:8040/?Session=6eedcfae-6643-430a-8f89-02696c752b87

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 2 years ago.

Will you be much longer as I need to do work on the computer?


You may like to know that the OS is Windows 8.1.

Expert:  James K. replied 2 years ago.
Sorry i was away let me know when ready
Customer: replied 2 years ago.

I am ready. What further information do you need? As the btinternet address is not working, you might like to reply to my other address: *****@******.***

Expert:  James K. replied 2 years ago.
Ok

No problem Lets do it this way

go to

http://www.teamviewer.com/en/index.aspx

Click the green download button

Once downloaded and installed

then it will open

On the left you will see

User ID and Password ***** are numbers

Post them here

Cheers James
Customer: replied 2 years ago.

All I got was a blank screen. I have now waited 5 hours for an answer.

Expert:  James K. replied 2 years ago.
There isent really an answer untill i can fully See your issue

for that to happen you have to Install teamviwer

http://www.teamviewer.com/en/index.aspx

Click the green download button

Once downloaded and installed

then it will open

On the left you will see

User ID and Password ***** are numbers

Post them here

Cheers James
Customer: replied 2 years ago.

477 904 996


Password *****

Expert:  James K. replied 2 years ago.
Thats Great Just double check those details

Open teamviewer Again and check the details
Customer: replied 2 years ago.

477 904 996


Password *****

Expert:  James K. replied 2 years ago.
Remote Fix cheers James
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience: Technical Director of IT Company
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