Hello Pauline! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Have you tried to restart the tablet: press & hold the power on/off button on the samsung tablet for about ten seconds, then turn it back on and check.Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,
i turn it off but it comes back on immediately still with the same problem
it switches off but then switches itself back on
i dont think so.the back doesnt seem to come off
it will not turn off at all
i cant remove external card and i cant do anything because the screen has frozen
I'm sorry, what happens when you try to remove the card?
When you press & hold the power on/off button, does it show something on the screen, such as Power off option or Restart option, etc.?Thank you,
ive removed card but it makes no difference. when i press on/off button theres an option to turn off or restart but when i press power off it goes off then immediately turns itself on again
Are you able to use the tablet now?Press and hold on/off button. Hold it and, press turn off option on the popup screen, and continue to hold for about 5 seconds, that should turn off. Thank you,
ive tried that. i cant turn it off
Sorry, are you able to use the tablet?
Press & hold the two buttons Power and Volume Up buttons at the same time for about 10 seconds, does it turn off?
If you plug the tablet to the electric outlet, then press & hold power button for about 10 seconds, does it turn off?
If needed, can you go to Apps -> Settings ->(Accounts) and reset it to factory?
You can see the full forum thread about this issue at the website below;
; it has 4 pages, scroll through, and try all suggestions as needed.
Please get back to me when you are back to continue. Thank you,
as i keep saying it turns off then immediately keeps turning on and im stuck on the locked screen. i cannot go into the settings or anywhere else