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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35207
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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i enabled talkback onto my samsung tablet 2 and noe the screen

Customer Question

i enabled talkback onto my samsung tablet 2 and noe the screen has frozen and i cant use it. Pauline
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Hello Pauline! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Have you tried to restart the tablet: press & hold the power on/off button on the samsung tablet for about ten seconds, then turn it back on and check.

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,

Customer: replied 2 years ago.


i turn it off but it comes back on immediately still with the same problem


 

Expert:  Viet - Computer Tech replied 2 years ago.
Did you press & hold the power on/off button for 10 seconds? Try press & hold power on/off button for about 45 seconds this time, then wait a minute, then turn it back on and check. Thank you
Customer: replied 2 years ago.

it switches off but then switches itself back on


 

Expert:  Viet - Computer Tech replied 2 years ago.
Sorry, that is really strange. Even after pressing & hold the power on/off button for about one minute, it turns on automatically?

Are you able to remove the battery from this tablet?

Thank you
Customer: replied 2 years ago.

i dont think so.the back doesnt seem to come off

Expert:  Viet - Computer Tech replied 2 years ago.
Sorry, press & hold the power on/off button hard for 60 seconds, then check.

And/or try the reset option:

http://support.sprint.com/support/tutorial/Perform_a_hardware_factory_reset_Samsung_Galaxy_Tab_2_101/44228-396

Thank you
Customer: replied 2 years ago.


it will not turn off at all


 

Expert:  Viet - Computer Tech replied 2 years ago.
Can you try: remove my external sd card, if you have, while the tablet was running on AC power. Then when you press & hold the power on/off button on the tablet, does it show anything on the tablet?

Thank you,
Customer: replied 2 years ago.

i cant remove external card and i cant do anything because the screen has frozen


 

Expert:  Viet - Computer Tech replied 2 years ago.

I'm sorry, what happens when you try to remove the card?

 

When you press & hold the power on/off button, does it show something on the screen, such as Power off option or Restart option, etc.?

Thank you,

Customer: replied 2 years ago.

ive removed card but it makes no difference. when i press on/off button theres an option to turn off or restart but when i press power off it goes off then immediately turns itself on again


 

Expert:  Viet - Computer Tech replied 2 years ago.

Are you able to use the tablet now?

Press and hold on/off button. Hold it and, press turn off option on the popup screen, and continue to hold for about 5 seconds, that should turn off.

Thank you,

Customer: replied 2 years ago.

ive tried that. i cant turn it off

Expert:  Viet - Computer Tech replied 2 years ago.

Sorry, are you able to use the tablet?

 

Press & hold the two buttons Power and Volume Up buttons at the same time for about 10 seconds, does it turn off?

 

If you plug the tablet to the electric outlet, then press & hold power button for about 10 seconds, does it turn off?

 

If needed, can you go to Apps -> Settings ->(Accounts) and reset it to factory?

 

You can see the full forum thread about this issue at the website below;

http://forums.androidcentral.com/samsung-galaxy-tab-2-10-1/311129-tab-2-10-1-wont-stay-off.html

; it has 4 pages, scroll through, and try all suggestions as needed.


Please get back to me when you are back to continue. Thank you,

Customer: replied 2 years ago.

as i keep saying it turns off then immediately keeps turning on and im stuck on the locked screen. i cannot go into the settings or anywhere else


 

Expert:  Viet - Computer Tech replied 2 years ago.
I'm sorry, can you download and install the Samsung Kies software on your computer:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

, then plug in the samsung tablet to the computer, and use the Kies program to see if there is any firmware / software to update.

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,

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