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Ask Waitongu2 Your Own Question
Waitongu2
Waitongu2, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 989
Experience:  6 Years Hardware Support. I break them so i can fix them
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i need to access a telephone conversation from my S4 how do

Customer Question

i need to access a telephone conversation from my S4 how do i do this
Submitted: 3 years ago.
Category: Computer
Expert:  Waitongu2 replied 3 years ago.

Waitongu2 :

Hello

Waitongu2 :

What is it you intend to do?

Waitongu2 :

Are you there?

JACUSTOMER-3l67qstp- :

yes i am here

Waitongu2 :

good

Waitongu2 :

how can i assist you today?

JACUSTOMER-3l67qstp- :

i would like to retrieve a telephone conversation on my samsung s4

Waitongu2 :

you want to show that you made or received the call?

JACUSTOMER-3l67qstp- :

no i want to hear the conversation that i had

Waitongu2 :

Did you record this conversation?

JACUSTOMER-3l67qstp- :

noo

Waitongu2 :

thats going to be quite tricky am afraid

JACUSTOMER-3l67qstp- :

tricky or impossible?

Waitongu2 :

The only place you would have a slim chance of that is if the other party recorded it.Even your carrier does not record your conversations due to privacy protections

JACUSTOMER-3l67qstp- :

the other party would not have recorded it

Waitongu2 :

if that is not an option then i am afraid this is not going to be possible.

JACUSTOMER-3l67qstp- :

i have another question for you then please

Waitongu2 :

sure

JACUSTOMER-3l67qstp- :

how can I retrieve whatsapp and text message chats from over a month ago?

Waitongu2 :

open whatsapp

JACUSTOMER-3l67qstp- :

yes

Waitongu2 :

then go to the conctact you want to get the info

JACUSTOMER-3l67qstp- :

yhh

Waitongu2 :

on the top right corner there are 3 vertical dots

JACUSTOMER-3l67qstp- :

no theres a paper clip

Waitongu2 :

is there anything next to the pa[paperclip? to the right?

JACUSTOMER-3l67qstp- :

noop

JACUSTOMER-3l67qstp- :

nope

Waitongu2 :

ok

Waitongu2 :

lets get out to the main whatsapp screen with all the converstions

JACUSTOMER-3l67qstp- :

okk

Waitongu2 :

Do you see the 3 dots there?

JACUSTOMER-3l67qstp- :

no theres a magnified class and another weird symbol

JACUSTOMER-3l67qstp- :

this is on the s4 yes

Waitongu2 :

yes. it should be there.

JACUSTOMER-3l67qstp- :

its not

Waitongu2 :

close out of whatsapp

JACUSTOMER-3l67qstp- :

ok

Waitongu2 :

tap on the whatsapp icon

JACUSTOMER-3l67qstp- :

ok

Waitongu2 :

what screen does it open?

JACUSTOMER-3l67qstp- :

with all the conversations like before

JACUSTOMER-3l67qstp- :

the magnified glass etc

Waitongu2 :

the top left there is the title chats

JACUSTOMER-3l67qstp- :

yes

Waitongu2 :

then on the far right there is the mag glass

JACUSTOMER-3l67qstp- :

ya

Waitongu2 :

then a box with a little + right?

JACUSTOMER-3l67qstp- :

yaa

Waitongu2 :

whats next to that box?

JACUSTOMER-3l67qstp- :

nothing

Waitongu2 :

ok

JACUSTOMER-3l67qstp- :

just the mag and the +

Waitongu2 :

look for the conversation you want and tap and hold it. there will be more options

JACUSTOMER-3l67qstp- :

yepp

Waitongu2 :

do you see email conversation?

JACUSTOMER-3l67qstp- :

yhh

Waitongu2 :

do you want to email the conversation?

JACUSTOMER-3l67qstp- :

no i said i want to retrieve an old conversation from a month ago

Waitongu2 :

If you emailed it it would have the entire string of the conversation with that contact and its easier to look thru the computer but to just look at the old messages open the conversation and scroll all the way up. you will see LOAD MORE

Waitongu2 :

tap that then scroll again till you see the LOAD MORE again...continue till you reach your conversation

JACUSTOMER-3l67qstp- :

ok i will check 1 sec

Waitongu2 :

this works if you have selected to take backups on your whatsapp if you do not get the LOAD MORE then you are not taking backups

JACUSTOMER-3l67qstp- :

thank you, ***** ***** dont feel we are getting anywhere is it possible to have my £46 back?

Waitongu2 :

Were you able to get to load more messages?

JACUSTOMER-3l67qstp- :

no

Waitongu2 :

what do you get at the top when you scroll all the way up?

JACUSTOMER-3l67qstp- :

the end of the conversation

JACUSTOMER-3l67qstp- :

not any old conversartions tho

Waitongu2 :

end meaning most recent or oldest?

JACUSTOMER-3l67qstp- :

most recent

JACUSTOMER-3l67qstp- :

a refund would be much appreciated please

Waitongu2 :

we need to scroll the other way. open the conversation then scroll just half screen. on the top right corner there will be two ^ arrows like this

Waitongu2 :

if you tap them they take you to the top of the messages

Waitongu2 :

I will send your request for the refund.

Waitongu2 :

I would still like to help after the fact.

JACUSTOMER-3l67qstp- :

thank you so much and thanks for trying