Hello Mike! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Viet, Sorry for delay,I am off sick. I do have Windows 7.
I will let you know as soon as I have recovered.
Am back now if you are around contact me any time
Please let me know when you are available to continue. Thank you,