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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 169
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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how do i remove ask. com from my computer

Customer Question

how do i remove ask. com from my computer
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

Hi, My name is Michelle and i will be assisting you

Michelle :

please try the below steps

Michelle :

please click start..control panel..programs and features\ add remove programs

Michelle :

locate ask.com, right click on it and uninstall

Michelle :

once done restart your computer

Michelle :

after that ask.com should get removed and you can check by again going to control panel, add remove programs to cross check

Michelle :

let me know if it dos not get removed and i will let you know alternate steps

Michelle :

you can reopen this chat window from just answer email by clicking on view answer

Michelle :

let me know the status once done

JACUSTOMER-u6orpxk0- :

michelle how do i find the start ..contol panel

Michelle :

the start button is the windows pearl on the bottom left corner of your screen

JACUSTOMER-u6orpxk0- :

sorry but is knot on my control panel

Michelle :

OK so its on on your internet explorer

Michelle :

or aol is that correct

Michelle :

right click on the ask bar and select remove\uninstall

JACUSTOMER-u6orpxk0- :

yes

Michelle :

right click on the ask bar and select remove\uninstall

JACUSTOMER-u6orpxk0- :

not working just go's to internet explorer

Michelle :

ok would it be fine if i remote access and remove it from your computer

JACUSTOMER-u6orpxk0- :

yes but my internet is goole crome

Michelle :

ok in that case open chrome

Michelle :

on teh top do you see the ask bar

JACUSTOMER-u6orpxk0- :

im sorry but i am useless on computer's it still go's to the serch

Michelle :

ok no worries

Michelle :

i will do this via remote

Michelle :

i will share the link

Michelle :

one moment please

Michelle :

click here

Michelle :

is it installing

JACUSTOMER-u6orpxk0- :

the programe did kont connect

Michelle :

ok so do you have a team viewer

JACUSTOMER-u6orpxk0- :

are you still there

Michelle :

yes i am here

Michelle :

it seems you were facing difficulty in installing the software

JACUSTOMER-u6orpxk0- :

i have lost contact

Michelle :

ok i will give you another link

Michelle :

click to downalod team viewer

Michelle :

click here

Michelle :

in the page that opens click on green start full version button

Michelle :

once done let me know the id and passcode

JACUSTOMER-u6orpxk0- :

not a thing hapened

Michelle :

i ma sorry if this does not seem to work

Michelle :

click on the above link

Michelle :

let me know once the team viewer page opens

Michelle :

as i see you rated negatively, i can understand since nothing seems to work, you rated for the same

Michelle :

let me try once more time

Michelle :

please do one thing. on your chrome do you see the ask bar

Michelle :

please let me know with a yes or no

Michelle :

are you getting my messages

Michelle :

press the windows key and then click on control panel

Michelle :

go to programs\features and add remove programs

Michelle :

locate ask.com and uninstall

Michelle :

once done restart computer and after that it should work fine

Michelle :

let me know the status..