Hello John! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Please try this: click Start->All programs->Accessories->Run, then type msconfig and click OK (or press at the same time the two keys Windows and R on your keyboard, then type msconfig, then click OK.) , then click on the Startup tab and click on Disable All at the bottom., then click OK, and shutdown/restart the computer, then check.If that does not work, please go to msconfig again, , then this time, click on the Services tab, then click on "Hide all Microsoft services" at the bottom, then click on Disable All at the bottom. , then click OK, and restart the computer, then check.Please let me know if there is still any issue. Thank you.