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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35252
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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W7. I cannot turn off windows lately using the close down

Customer Question

W7. I cannot turn off windows lately using the close down buttion (similar with restart). I have to manually turn off using the power button on the pc.
Any ideas ?
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Hello John! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Please try this: click Start->All programs->Accessories->Run, then type msconfig and click OK
(or press at the same time the two keys Windows and R on your keyboard, then type msconfig, then click OK.)
, then click on the Startup tab and click on Disable All at the bottom.
, then click OK, and shutdown/restart the computer, then check.

If that does not work, please go to msconfig again,
, then this time, click on the Services tab, then click on "Hide all Microsoft services" at the bottom, then click on Disable All at the bottom.
, then click OK, and restart the computer, then check.

Please let me know if there is still any issue. Thank you.

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