How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5642
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now

I have Outlook 2007 and have a @btinternet.com email address.

Resolved Question:

I have Outlook 2007 and have a @btinternet.com email address. I can't send or receive any emails through this account. I have a bt wireless hub with phone (which I don't use). I receive a enter network password ***** every time I log on. Any ideas????
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

My name is ***** ***** I will be assisting you today.

Michelle :

let me know when you are ready

Customer:

Ready

Michelle :

did you make any changes to the outlook setting after which you are not able to send and receive emails

Michelle :

when was the last time you were able to send / receive emails fine.

Customer:

Not to my knowledge I have tried to apply several updates for my system and printer recently as they came up as critical updates

Michelle :

okay

Michelle :

if you want i can do a remote access and check the settings and make changes.

Michelle :

will that be fine let me know.

Customer:

Ok it cant get any worse

Michelle :

Click the Link above


1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know if you are not able to connect or have any problem connecting to the remote

Customer:

done

Michelle :

getting connected now will take few seconds to get connected to the server

Customer:

ok

Michelle :

conneted

Michelle :

Problem fixed using remote access.

Michelle and 3 other Computer Specialists are ready to help you
Expert:  Michelle replied 3 years ago.
Problem fixed.