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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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after signing in screen flashes and wont let me do anything

Customer Question

after signing in screen flashes and wont let me do anything else
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

Is this your Email , Or when you sign into Windows ?
Customer: replied 2 years ago.

Email

Expert:  James K. replied 2 years ago.
Perfect Can I remote on and fix this for you

I can Send you a Link to Connect
Customer: replied 2 years ago.

i am using another computer to use this service

Expert:  James K. replied 2 years ago.
Ok are you using Internet Explorer or chrome or Firefix to accses the Email account on the other Machine
Customer: replied 2 years ago.

yes

Expert:  James K. replied 2 years ago.
Ok

We need to do a reset of Internet Explorer

To do this

1) Close all open Internet Explorer Windows
2) Open One Internet Explorer window
3) click the tools or settings Wheel top Right
4) Click Internet options > then the Advanced tab > then Click Reset and Reset again.
5)Close internet Explorer and re-open and see if you still have the Issue


Then test - if you still have an issue then do this

Go to :

http://www.firefox.com

Download and Install Firefox -

Firefox is a browser like Internet Explorer , But faster and More secure.

Once Installed open Firefox and see if you have the same issue in Firefox

Let me know I can also remote on and do this for you

Now Please Rate my Service with the smiley Faces and Submit and come back any Issue

Cheers James
Customer: replied 2 years ago.

laptop only allows me to enter password then nothing else i cant open or close any thing just keeps flashing curser seems stuck

Expert:  James K. replied 2 years ago.
Ok i can remote on and fix it for you let me know when ready
Customer: replied 2 years ago.

ready

Expert:  James K. replied 2 years ago.
Ok are you on the Problem machien now
Customer: replied 2 years ago.

problem machine switched on but im using another to contact you

Expert:  James K. replied 2 years ago.
Ok

On the Problem machine

Ok

No problem Lets do it this way

go to

http://www.teamviewer.com/en/index.aspx

Click the green download button

Once downloaded and installed

then it will open

On the left you will see

User ID and Password these are numbers

Post them here

Cheers James


Customer: replied 2 years ago.

I CANT DO NOTHING ON PROBLEM MACHINE OTHER THAN SIGN IN

Expert:  James K. replied 2 years ago.


Please do this


1) If the Machine is on Power it Off
2) Power the Machine on
3) As soon as it comes on Tap F8 >Keep Tapping
4) The advanced Boot Menu will come up
5) Scroll down to "safemode with networking" Press Enter

Let me know if the problem Still happend in Safemode

Cheers James
Customer: replied 2 years ago.

tapping f8 does nothing

Expert:  James K. replied 2 years ago.
you have to keep tapping as soon as you press the power button keeping tapping

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