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Kriptokrit
Kriptokrit, Computer Support Specialist
Category: Computer
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Computer support service.
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my kindle paper white will not access wi-fi

Resolved Question:

my kindle paper white will not access wi-fi
Submitted: 3 years ago.
Category: Computer
Expert:  Kriptokrit replied 3 years ago.
Welcome and thanks for your question.

I'm Todd and I will be the expert working with you today to help resolve your problem.


Were you able to connect your Kindle to the wifi before?

When did you purchase your Kindle?

Regards,
Todd
Customer: replied 3 years ago.

kindle Wi-Fi was o.k.before aeroplane mode during the last 2 weeks

Expert:  Kriptokrit replied 3 years ago.
Hi Maurice,

Thank you for your reply.


Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.

•ANSWER•

Sometimes your Kindle can be unresponsive and keep you from using the device properly (the most important reason for this issue can be glitch in the software). If there is no hardware issue on the device, some of the solutions below should resolve this issue.

Please follow the steps below to reset your device:
1. Press and hold (or slide and hold) the power button for exactly 35 seconds.
2. After 35 seconds, release the power button.
3. Wait 2 minute, then turn on your Kindle.

If the previous procedure doesn't work, perform the procedure below:
1. Disconnect the power cable from the wireless router (turn the router off)
2. On your Kindle - Press and hold (or slide and hold) the power button for exactly 35 seconds.
3. Allow up to 3 minutes for the Kindle to reboot.
4. When Kindle reboot, turn on your router and wait 2 minutes.
5. After 2 minutes, try to connect your Kindle to wifi.

Please try both solutions (step by step) and let me know if that works. I'll be waiting for your reply.

If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.

Kind Regards,
Todd
Customer: replied 3 years ago.

still no Wi-Fi 2nd kindle is o.k.

Expert:  Kriptokrit replied 3 years ago.
Maurice,

The next troubleshooting step:

1. Tap Menu (3 lines icon) > Settings > Wi-Fi Networks
2. Find your network on the list
3. Tap on your network. When the "Forget Network?" dialog box appears, tap Forget.
4. Reset your Kindle (first procedure I have provided you with in my previous answer)
5. Open "Wifi Networks" page, find your network and try to connect your Kindle.

If that doesn't help, the next troubleshooting step will be to perform factory reset of your Kindle. Don't worry, all your books are stored on the cloud, so no data will be lost.

1. From Home, tap the Menu icon (3 lines icon), and then tap Settings.
2. Tap the Menu icon again, and then tap Reset Device.

Please try both solutions (step by step) and let me know if that works. I'll be waiting for your reply.

If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.

Kind Regards,
Todd
Kriptokrit and other Computer Specialists are ready to help you
Customer: replied 3 years ago.

no available networks on setup

Expert:  Kriptokrit replied 3 years ago.
That's strange. This problem sounds like a hardware issue. But, before my final answer, let's try the last troubleshooting step - factory reset.

1. From Home, tap the Menu icon (3 lines icon), and then tap Settings.
2. Tap the Menu icon again, and then tap Reset Device.

Please keep me updated. I'll be waiting for your reply.

Regards,
Todd
Customer: replied 3 years ago.


we have Wi-Fi .many thanks .is this my free trial? nothing to pay.

Expert:  Kriptokrit replied 3 years ago.
You're welcome Maurice. I'm glad that I could help.

You are not subscribed member, so there will no be additional charge in the future.

Thanks for using our service and for positive rating.

Best Regards,
Todd