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Windows is 64 bit.
Connected with wired ethernet Lan as part of home network. Works the printer, but not the scanner.
Computer is Toshiba Qosmio.
Thanks for the very clear instruction so far!
Then test your device if it scans this time.
Keep me posted with your results so that I can help you further.
Have tried that - get a message that the scanner is not connected (must be as it prints via the LAN from the computer) Error code WA003-0100 comes up telling me to turn of the device then turn it back on again. Have done that several time to no avail.Paper port cannot find the scanner on its wizard - and the scanner is not appearing as such in devices list, although fax and printer are there. Do hope you can come up with something as I'm really frustrated and Brother are not talking despite a couple of e-mails.
I have cut my losses and wired through USB. The machine works that way, although the Nuance programme (which I'd like to use!) still cannot pick up the scanner via it's Wizard.
When I get moment, I will uninstall and reset everything, then reinstall to see if that works, but my time is very linited at the moment as I need to use the scanner and I've no time to mess about with it an longer. Please remain available as I may ask you to remotely check everything.
Thanks for keeping it on the boil.Ian