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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35222
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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some websites dont load on chrome or IE

Customer Question

some websites dont load on chrome or IE
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you

Customer: replied 2 years ago.

yeah

Expert:  Viet - Computer Tech replied 2 years ago.
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=9bfda435-af9b-4c2a-876e-06200063e372

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 2 years ago.

It wont load it... says 'oops! google chrome could not connect to 166.78.231.170:8040'


 

Expert:  Viet - Computer Tech replied 2 years ago.
Sorry, let's try another way:

  1. Can you please click on the website below:
    http://tinyurl.com/mrbl99d
  2. , then download / run the file called TeamViewer...
  3. , then tell me the ID and password ***** will provide you
  4. , don't close the TeamViewer program.

 

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

nope.. same thing

Expert:  Viet - Computer Tech replied 2 years ago.
Hmm, some sites don't work including these. How about this website http://www.teamviewer.com/?

Thank you
Customer: replied 2 years ago.

no, it dont work either, websites working are stuff like bbc.co.uk, bt.com, but most others dont. this one works

Expert:  Viet - Computer Tech replied 2 years ago.
Sorry, how about one more website https://join.me/?

If you have another computer, does it affect?

Thank you
Customer: replied 2 years ago.

no. thats one had a unhappy face and it says website not available

Expert:  Viet - Computer Tech replied 2 years ago.
Can you disconnect the power cord(s) from your modem/router device(s) for a few minutes, then reconnect?

Do you have windows xp, vista, or 7, or 8, or 8.1?

Do you also have another computer?

Thank you
Customer: replied 2 years ago.

i have windows vista home prem 64bit.


 


sadly no other computer to try... will me disconnecting the modem lose you though?


 

Expert:  Viet - Computer Tech replied 2 years ago.

Yes, please do disconnect/reconnect, don't close this web page, then you can get back to me after reconnecting.

If that does not work, then do this:

Click on Start\Control Panel\Network and Internet\Network and Sharing Center, then click on Change adapter settings on the left

(or click on Start->All programs->Accessories->Run.., and type ncpa.cpl and clickOK.)

Right-click on the connected device/item, then click on Properties.
Select the “TCP/IPv4” service in the list, then click the “Properties” button.

Then select the option Use the following DNS server addresses and add the following:

  • 8.8.8.8
  • 8.8.4.4

graphic
, then click OK, OK. Then check websites.

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you

Customer: replied 2 years ago.

nope, still didnt work

Expert:  Viet - Computer Tech replied 2 years ago.

I'm sorry, were you able to change the DNS server addresses numbers? Thank you

Customer: replied 2 years ago.

yeah, i did 8-8-8-8 then 8-8-4-4 and tried loading other pages but same result

Expert:  Viet - Computer Tech replied 2 years ago.
Check again, and make sure those numbers stick.

When did this issue first occur?

Did you make any change to your internet/modem/router or computer recently that may have caused the issue?

Thank you
Customer: replied 2 years ago.

yeah, they stuck... the IP one is automatic..


 


This happened around 2hours ago. Nothing has been done on pc other than load it up and certain websites only working.


 


 

Expert:  Viet - Computer Tech replied 2 years ago.

Please try this: click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, and check.

 

If needed, go to the website below to download and install the Malwarebytes Anti-Malware program:
http://www.malwarebytes.org
, then click on Scan / Scan Now, and wait until it finishes scanning
, if it finds anything, then quarantine / fix all
, then restart the computer, and check.
(Note: Do not buy anything or try the Pro version; just use its free feature. Also, note that the program name is*****)

 

If all fails, please check your internet service provider to see if there is issue on their server.

 

Thank you,

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