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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1353
Experience:  MCSE, RHCE, IBM System X Server Certified
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BT have closed my e-mail account even though I pay by direct

Customer Question

BT have closed my e-mail account even though I pay by direct debit, because i didn't go to MyBT account soon enough. I've tried lots of times to get it corrected. One time, BT did re-open my account but it closed again within a few days. I can receive e-mails, but i can't send them. Can you help?
Submitted: 3 years ago.
Category: Computer
Expert:  arsufi2002 replied 3 years ago.

arsufi2002 :

Hi,

arsufi2002 :

My name is***** look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you disconnect or for later session

arsufi2002 :

By the way, How you are accessing BT mail?

arsufi2002 :

Is it through outlook or similar email clients

Customer:

Outlook express

arsufi2002 :

Have you checked same on Internet Explorer?

arsufi2002 :

As i believe it may work

Customer:

I'm not sure what you mean that I should do.

arsufi2002 :

ok

arsufi2002 :

What's your BT email ID?

arsufi2002 :

sorry, please type without adding @ symbol. eg: fiyaz hotmail.com, fiyaz btmail.com etc

Customer:

suewaller65btinternet.com

arsufi2002 :

password

Customer:

morr15y0

arsufi2002 :

please wait, let me check

Customer:

What's happening?

arsufi2002 :

Tried to login, but it says either username or password ***** *****

arsufi2002 :

I believe if you get mail, you can send mail too

Customer:

That's because they closed it down. How do I start again with them?

arsufi2002 :

Do you still receive mail?

arsufi2002 :

Can you check that

arsufi2002 :

or i will send a test mail

Customer:

It's not the case that I can send e-mails, otherwise I'd not have paid £26 to contact this service!!

Customer:

Yes, I still receive e-mails, but can't send!

arsufi2002 :

Sorry, I am just saying the fact..

arsufi2002 :

Have youchecked outlook outgoing address is correct?

arsufi2002 :

hello

Customer:

Hello I just went to check the e-mail you sent. It came through. I've not changed my outgoing address as far as I'm aware! It always used to work! It stopped working because I didn't log into MyBT account often enough so they closed the account. Is there any way I can start again with a fresh ID and password?

arsufi2002 :

please wait

arsufi2002 :

checking if there is a way to activate your present account

Customer:

Thanks! Someone said I should try gmail rather than use BT? Is that worth a try if we cab

Customer:

if we can't reactivate the BT account?

arsufi2002 :

Can you please wait for a while, i am in the process of activating your profile..

Customer:

Yes of course!

Customer:

Is anything happening?

arsufi2002 :

It seems to be stuck on activation page

arsufi2002 :

This is the login page

arsufi2002 :

Try signing in

arsufi2002 :

status

arsufi2002 :

or

arsufi2002 :

You can create one using below link

Customer:

I went round and round entering username, (correct!) entering password (correct!) but then says it doesn't recognise the page. I'm just not getting anywhere! It was like this when my local help man tried! I just go round in circles and never get into my account!

arsufi2002 :

When i checked it logged in, but it says we need to activate account

arsufi2002 :

For that they need BT Username and its password

Customer:

So what do we have to do to make that happen? That's what Ive just used! The green tick in the circle appeared by each item and still I didn't get anywhere!

arsufi2002 :

Do you mind creating a new one

arsufi2002 :

By the way, have you conact BT?

Customer:

I'd be delighted to create a new one if it'll work! I've wasted so many hours and now it's cost me £86 including your bill & the bill for my local man and still i'm not able to send e-mails thanks to BT's action! What do I do to create a new one?

arsufi2002 :

By the way, have you contact BT?

Customer:

I've rung BT 4 times!

arsufi2002 :

what's their answer

arsufi2002 :

Can they activate or not

Customer:

First time the man in India took over my screen and did re-activate it. That lasted for a couple of days, and then stopped working again. The next time, my local man phoned on my behalf. We got the Ind***** *****ne again but this time he spent ages on it and then said he'd have to refer me to the technical dept. They were busy. They said they would phone me back within 24 hours. this never happened, so I phoned again this morning and a lady said she'd have to pass me on to the technical department. I rang and the recorded message said they'd phone me back on my land line in one hour! That never happened! I'm tearing my hair out!

arsufi2002 :

i see

arsufi2002 :

Can you mention the username name of your BT profile

arsufi2002 :

Can you mention the username (name) of your BT profile

Customer:

suewaller65btinternet.com

arsufi2002 :

Name given on that profile

arsufi2002 :

Is it suewaller?

Customer:

yes

arsufi2002 :

ok

arsufi2002 :

First Name : suewaller

arsufi2002 :

Last Name : ?

arsufi2002 :

Email ID which one you have registered with BT?

Customer:

My actual first name is ***** ***** my last name is ***** ***** I thought you wanted my BT identity name! Sorry.

arsufi2002 :

Hope you have entered the same way

arsufi2002 :

on BT

Customer:

I registered suewaller65 with BT as far as I'm aware!

Customer:

My account number is ***** if that's any help.

Customer:

I've been with you since 12.09. Do you believe there is any hope of resolving this issue in the next half hour, as I have some commitments from 3.00pm this afternoon!

arsufi2002 :

Sorry, its not working. I don't want to kill your time anymore

arsufi2002 :

I will help you to sign up account

Customer:

Thanks for trying. I've no idea what to do! It seems no-one can get me re-connected to BT-e-mail!

Customer:

Can you actually start me a new account?

arsufi2002 :

Yes, i will guide you

Customer:

Great!

arsufi2002 :

By the way, have you installed teamviewer on system

arsufi2002 :

If so, can you share the id and password

Customer:

What is that? If it's a sport programme, then No!

Customer:

I'ven not installed teamviewer!

arsufi2002 :

Its a remote desktop tool. It helps to view your desktop screen

arsufi2002 :

Do you mind installing it?

Customer:

I don't know anything about that! I don't know how to do that! Does it mean anyone can see into my laptop?

arsufi2002 :

Please click below link to create a new account

arsufi2002 :

Have you got Create BT ID page

arsufi2002 :

If so please go through the process

arsufi2002 :

Are you there

Customer:

I seem to have gone through the process successfully! What next?

arsufi2002 :

So you have created a new one, right?

arsufi2002 :

Check if you can login with new id

Customer:

OK i'll try now.

Customer:

No good! It said my identity was *****@******.*** which is my actual e-address to all my contacts. I can't find the password ***** that address. My husband had it but he has died and I can't find it. The new BT id i just set up with its new password ***** work~! I despair!

Customer:

I also had 2 texts from BT saying I was setting up on-line billing and if that was not correct I was to tell them now! I don't want to find that i've got 2 BT aonline billing accounts! Yj

Customer:

This situation is going from bad to worse I fear!

Customer:

I have to leave the house in 10 minutes to keep my appointment.

arsufi2002 :

ok, just enter new id without @ symbol

Customer:

suewaller71btinternet

arsufi2002 :

password?

Customer:

ham713t0

arsufi2002 :

You will receive a pin, please share

Customer:

5626

arsufi2002 :

Do you have an alternate email

Customer:

My email address for everyone is *****@******.*** . the trouble with this is that it will no longer send emails from my lap top using this address (it alway used to when my husband was alive!) this is why I had to have a BTinternet ID address so that I could send from my lap top!

Customer:

I have to leave in 5 minutes.

arsufi2002 :

i have set the password ***** [email protected]

arsufi2002 :

please check it now

Customer:

Do I have to go back to MYBT?

arsufi2002 :

yes, check it

Customer:

That didn't work! The screen just went blank after I entered [email protected] in the password *****

arsufi2002 :

You can go for meeting if time has exceeded

Customer:

Thanks for trying. Sad that we didn't resolve anything after 2 1/2 hours of trying. What is the matter with BT?

arsufi2002 :

I really believe there is some trouble going on with BT

arsufi2002 :

May be it gets ok afterwards..

arsufi2002 :

Anyway, this case is not closed,

arsufi2002 :

You may contact me when you are back

Customer:

Thank you. I will need to!

arsufi2002 and 5 other Computer Specialists are ready to help you
Expert:  arsufi2002 replied 3 years ago.
What's the security question answer you set for suewaller65btinternet.com
What was the name of your first pet?

Please reply