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Hello Jon! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What's your facebook username? You can ask your friend to go to your facebook profile, then it will show the username link; something like:https://www.facebook.com/myusername123When resetting your facebook password, did you select the option "No longer have access to these?" when it shows, and continue?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,