Hello Peter! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What's the exact model of your laptop?Do you have windows 8 or 8.1?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
I think it's 8.1 - how do I find out?
I'd rather not.
Surely there's an easier way than this? Just please tell me how to check which Windows version I have. And why do you need my laptop model number? Shouldn't I just be able to find a reliable Bluetooth downloader on the web?
I'm sorry, we have live online support. You have two options:1. I can troubleshoot the issue remotely/directly on your computer screen, or2. I can provide you written instructions for fixing the bluetooth issue.You cannot just download any Bluetooth software (if this is actually the issue; it could be something else; I am troubleshooting with you by asking some questions); you need to download the exact bluetooth software/driver from the samsung website for your exact model; that's why we need the model of your laptop.I did tell you how to check your windows version by doing this: Press at the same time the two keys Windows and Pause on your keyboard, or go to Control Panel\System and Security\System, then it will show you your windows version.Thank you
It's definitely Windows 8.1
Model code is NP540U3C - A01UK
Bluetooth doesn't appear anywhere under PC and devices.
It's running some updates now but not Bluetooth
It's going to take forever. 7 updates and so far only 23% of the first update after 15 minutes.
Can I get back to you on email later today?
Sorry, yes, you can get back to me later; you should have received an email message from Viet / JustAnswer; there is a link in that email message, which you can click on later in order to get back to me. Thank you,
Thanks. I'll get back later.
Sorry if I appear rude. I'm not very good with computers and get a bit edgy about someone taking them over.
We'll communicate later.
You're welcome. That's okay. Don't worry about it. That's why we offer remote support to our customers, so that they don't have to do all the steps on their own; you always have this option if you'd like to: ***** ***** troubleshoot the issue for you while you are watching.
OK, see you later. Thank you,
All resolved thanks