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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 170
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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can you help me solve a problem that I am having with getting

Customer Question

can you help me solve a problem that I am having with getting in contact with the following people *****@******.***
Submitted: 3 years ago.
Category: Computer
Expert:  Jason Jones replied 3 years ago.


Hello, my name is Jason. I look forward to helping you today.



Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?
-- When you type the full address on this site, it is blocked.
-- What comes after the @ sign?

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Are you able to send emails to anyone at all?




Customer: replied 3 years ago.

Yes I am able to send emails and my e mail provider in internet explorer

Expert:  Jason Jones replied 3 years ago.


Thank you for the update, Colin.

When you attempt to send the emails and they don't work, what exactly occurs?

Customer: replied 3 years ago.

When I tried to send them an email it comes up with a message stating that the system is not properly conected

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

yes

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://www.justanswer.com/remotedesktop/join.aspx?Session=1fa52e4e-78de-46d7-b105-edc786c25f4d&Type=Java

Expert:  Jason Jones replied 3 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.

No I have downloaded one and done a scan

Expert:  Jason Jones replied 3 years ago.

I don't know what that means.

Which browser are you using?