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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Hi My wife has e-mailed some photos to me but when I click

Resolved Question:

Hi My wife has e-mailed some photos to me but when I click to open them I get a message saying "Can't create files photo.jpg. Right click the folder you want to create the file in and then click properties on the shortcut menu to check your permissions for the folder".
I have done this but I dont know what permissions I am checking or need to change.
Please help and reply in simple language foe a non-techy.
Thanks, Adrian
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

***** *****nell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

Hi, I'm ready

***** *****nell :

hi, are you using the computer in question?

Customer:

Yes

***** *****nell :

if you want we can try remote assistance and fix the problem together quickly

Customer:

ok

***** *****nell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.

Customer:

ID 534 763 525

Customer:

password *****

***** *****nell :

Have a nice day,
Best regards.

Jerry Hannell and 2 other Computer Specialists are ready to help you

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