Wonderful! Thank you.
I asked the question, then had to go through registration details, which meant that I had to ask the question again. You have given me the answer twice, and mentioned charges of £24 AND £26. I do hope I haven't been charged twice?
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I sent you a message on July 4 to the effect that I had to ask the same question twice, due to difficulties with registering. I said I hoped that I was not going to be charged twice, yet I see now that I was charged £24 and £26. Please will you refund one of these charges immediately.
I have still only asked one question, yet I have still been charged twice, and you still have not said anything about refunding one of those charges. Please do so now.