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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Help! Tried everything, but my Toshiba laptop (Windows 7 Service

Resolved Question:

Help! Tried everything, but my Toshiba laptop (Windows 7 Service Pack 1) is very slow... and backups (I have deleted almost all my my backups) do not complete successfully... I keep having to do disc cleanups/even and system restores to get an an hour or so of use before it slows down again... can anyone help???
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

***** *****nell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

Hello. I want remote assistance.

***** *****nell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.

Customer:

I was told by an American expert my laptop has a virus.... but I have run checks for that. None found.

***** *****nell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.


Customer:

Team viewer is running.

***** *****nell :

It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.

Customer:

ID 539 119 744, password *****

***** *****nell :

checking

Customer:

Back

***** *****nell :

hi again,

***** *****nell :

is the computer faster now ?

Customer:

it is, thanks

***** *****nell :

you are welcome

Customer:

now should I look for the Norton package.. or do you have a specific recommendation?

***** *****nell :

norton will be good. you can download it from

Customer:

If I do go ahead... I don't want a recurrence...

***** *****nell :

first trial, and then you can have subscription after 30 days

Customer:

ok... and thanks again for your expert help... will leave positive feedback below

***** *****nell :

you are welcome.

***** *****nell :

i will be here anytime if something goes wrong

Customer:

That's good to know.

Customer:

Bye for now

***** *****nell :

have a nice day

Customer:

you too

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