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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36462
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have Lexmark S605 printer which I am using linked to a PC

Resolved Question:

I have Lexmark S605 printer which I am using linked to a PC using Windows XP. I have purchased a laptop using Windows 8.1, loaded my Installation Disc but cannot access my printer. How do I get my printer to work with my laptop? I am using a BT Home Hub 2.
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Hello John! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is the printer still working with the old windows xp computer?

Do you connect the printer to the old windows xp computer with a USB printer cable? Is it the printer connected to wireless to the old computer?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you

Customer: replied 2 years ago.

The printer is working with the old XP. It is a wireless connection.


Yes we can do a remote session.

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you.

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

 

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

I do not want any monthly subscriptions. I just want to get my printer working with my laptop. I thought I was communicating with Lexmark.

Expert:  Viet - Computer Tech replied 2 years ago.
The printer is working with your old computer, so the issue is not with the printer. The issue is how to install the printer software on the new computer. This is a one-time support session per your request (monthly support subscription is only optional.) Did you see/try my previous steps yet?

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

 

Please reply at the box below. Don't worry, we guarantee our service. Thank you,

Customer: replied 2 years ago.

431-515-405

Expert:  Viet - Computer Tech replied 2 years ago.
Please go to the Start screen, then click on Desktop, then click on join.me program at the bottom, then click on Yes. Thank you
Customer: replied 2 years ago.

Help. Can't get to Just Ask

Expert:  Viet - Computer Tech replied 2 years ago.

Please go to the Start screen, then click on Desktop, then open join.me program there.
Then tell me the 9 digit numbers that it will show in the join.me program.
Do not close the join.me program.

 

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 2 years ago.
If you do not see the join.me program, then download and reinstall it again at
https://secure.join.me/Download.aspx?webDownload=true

Then tell me the 9 digit numbers that it will show in the join.me program.
Do not close the join.me program.

 

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

213-128-683

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you. Please do this again: go to the Start screen, then click on Desktop, then click on join.me program at the bottom, then click on Yes. Thank you
Expert:  Viet - Computer Tech replied 2 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36462
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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