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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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unable to connect internet to smart tv it say no gateway c

Customer Question

unable to connect internet to smart tv it say no gateway connection
Submitted: 3 years ago.
Category: Computer
Expert:  Jason Jones replied 3 years ago.

Hello,
My name is Jason. I look forward to helping you today.

Are you connecting the TV wirelessly to the modem/router or are you using a cable?

Also, what is the listed IP address on the TV?
Customer: replied 3 years ago.

using cable, 192.168.125.0

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

YES

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://www.justanswer.com/remotedesktop/join.aspx?Session=c398ace7-eceb-4cdd-830b-c3e0599cfba7

Expert:  Jason Jones replied 3 years ago.

It turns out that the tv was not plugged into the modem or the cable was failing.

When you are ready to continue, please, post a message here.